Azzurra Loppi
Meran
Summary
Dynamic leader with a proven track record at DM Drogerie Market, excelling in customer service and team building. Spearheaded initiatives that significantly enhanced operational efficiency and customer satisfaction. Skilled in KPI tracking and problem-solving, achieving notable sales growth through strategic upselling and cross-selling.
Overview
16
16
years of professional experience
Work History
Assistant Store Manager
DM Drogerie Market
07.2022 - 07.2024
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Trained and guided team members to maintain high productivity and performance metrics.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Sales Advisor
H&M
06.2021 - 07.2022
- Fielded customer questions to share information about products, availability, and pricing.
- Established rapport with customers using active listening and interpersonal skills.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Recommended complementary purchases to customers, increasing revenue.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Boosted store revenue through upselling and cross-selling techniques.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
Head of Shipping and Customer Delivery Excellence
PneumaticOne
02.2014 - 06.2021
- Evaluate all orders and ensure accuracy of all forms and act on all incomplete orders (e.g. client information)
- Using software to track, check, prioritize and route orders
- Engage with key suppliers to ensure timely execution of the sales orders
- Managing all important documents such as advanced shipping notice, pick slips, bills of lading etc.
- Supervises and coordinates activities of team members
Front Office Representative - Betting Shop
La Tabaccheria
09.2009 - 01.2014
- Greet, communicate with and welcome guests
- Accept bets from customers and pay out winnings
- Answer all the customers questions and address their complaints
- Answer all incoming calls, redirect them when needed
- Prepare and manage outgoing mail
Outbound Sales Call Center Agent
Sky Italy
09.2008 - 09.2009
- Established trust with potential customers by effectively addressing objections and providing relevant information on product benefits.
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
- Developed favorable customer service relationships and built new, robust customer bases.
- Recorded customer feedback and sales data to improve sales and customer experience.
Education
High School Diploma - Tourism And Travel Management
Francesco Ferrara
Rome, Italy07.2003
Skills
- Customer Service
- Team Building and Leadership
- Problem-Solving
- Time Management
- Attention to Detail
- Upselling and Cross Selling
- Goals and performance
- KPI Tracking
Languages
English
Advanced (C1)
Spanish
Elementary (A2)
Timeline
Assistant Store Manager
DM Drogerie Market
07.2022 - 07.2024
Sales Advisor
H&M
06.2021 - 07.2022
Head of Shipping and Customer Delivery Excellence
PneumaticOne
02.2014 - 06.2021
Front Office Representative - Betting Shop
La Tabaccheria
09.2009 - 01.2014
Outbound Sales Call Center Agent
Sky Italy
09.2008 - 09.2009
High School Diploma - Tourism And Travel Management
Francesco Ferrara
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