Claudio Ricciuti
Garbagnate Milanese,MI
Profilo professionale
Pursue personal and professional growth guided by my ambition.
Panoramica
8
8
years of professional experience
Esperienza lavorativa
Assistant Store Manager
Arc'teryx Equipment
Milano, MI
2025.01 - ad oggi
- Financial & P&L Management: Actively monitoring the Store P&L statement to identify areas for cost optimization; managing controllable expenses and overseeing invoicing processes (B2B/B2C) to ensure accurate financial reporting and maximize bottom-line profitability.
- Strategic KPI Analysis & Reporting: Monitored and analyzed key performance indicators (Sales, UPT, AOV, Conversion), implementing data-driven corrective actions and generating weekly sales reports to consistently meet or exceed commercial targets
- Layout & Executive Walkthroughs: Conducting regular store walkthroughs with the Store Manager and Leadership team to analyze KPIs and strategize layout adjustments based on new collections, stock levels, and sales trends. Acts as the primary point of contact and lead for high-level walkthroughs with Senior VIP Managers and Global Executives during the Store Manager’s absence, effectively communicating store performance and strategic initiatives.
- Talent Acquisition & End-to-End Hiring: Spearheaded the recruitment of a high-performing, diverse team aligned with brand values; managed the full recruitment lifecycle, including strategic headcount budgeting, compensation benchmarking, and final selection.
- Performance Coaching & Development: Led comprehensive onboarding and continuous on-floor coaching, implementing individualized development plans to foster internal growth, excellence, and alignment with mountain culture.
- New Store Opening (NSO) Strategy: Played a key role in the operational setup and strategic launch of the new store, managing everything from back-of-house organization to front-of-house excellence.
- Operational Excellence & Labor Planning: Orchestrated complex labor planning, including daily task rotas, weekly scheduling, and annual leave management, optimizing floor coverage based on customer traffic forecasts, product drops, and employee strengths.
- Guest Experience & Crisis Management: Acted as Regional Lead for Product Knowledge; expertly resolving customer complaints and complex service issues by providing strategic support to the sales force to ensure a premium guest experience and brand loyalty.
- Regional Record Achievement: Achieved a record-breaking performance in the Southern EMEA region as the 1st team (France/Italy) and 2nd in Europe to master the new high-level sales ceremony.
- Launch & Merchandising Supervision: Directed high-profile product drops, new collection launches, and exclusive collaborations, overseeing both inventory flow and premium Visual Merchandising standards.
- Inventory Integrity: Managed monthly mini-stock takes and full-scale inventories, achieving 100% stock accuracy through rigorous consolidation and loss prevention protocols.
- Marketing & Community Engagement: Collaborated closely with the marketing team to execute community-driven events and social media initiatives, successfully increasing local brand heat and loyalty.
- Leadership, Compliance & Oversight: Facilitated weekly leadership meetings and staff summits; supervised store maintenance, payroll attendance tracking, and financial procedures to ensure full compliance with corporate audits.
Assistant Manager
Uniqlo, Milan
Milan
2021.06 - 2025.01
- Managed a team of around 30 sales associates to exceed monthly sales goals.
- Developed and implemented new training programs to improve customer service.
- Delivered product knowledge training sessions to staff members.
- Induction and on the job training to new associates.
- Created and maintained schedules for staff (daily working schedule, weekly working schedule and daily action plan) to ensure proper coverage during peak hours.
- Monitored inventory levels and ordered supplies as needed to prevent stockouts.
- Resolved customer complaints and issues in a timely and professional manner.
- Implemented cost-saving measures to improve profitability and reduce expenses.
- Conducted performance evaluations and provided feedback to staff to promote professional growth.
- Supported new store openings (international experience in Barcelona, Den Haag, Warsaw and Rome).
- Analysis of sales and product performances.
- Monitored and achieved sales and KPIs target.
- Handled new initial items and strategized layouts to provide appealing displays in order to maximize sales.
- Supervised deliveries, transfer-in and transfer-out procedures and stocktakes.
- Supervised replenishment of top selling items.
- Provided excellent customer service.
- Managed store checklist.
- Checked store condition, visual merchandising and cleaning quality according to our high standards.
- Cash management (POS opening and closing).
- Placed daily orders.
- Problem solving, working under pressure respecting deadlines.
- Ability to work efficiently understanding and respecting priorities.
- Weekly meeting to discuss about sales and new products.
Team Leader
Uniqlo, Milano
Milano
2019.06 - 2021.05
- Assisted in inventory management and ordering products.
- Conducted employee performance evaluations and provided feedback.
- Collaborated with upper management.
- Handled customer inquiries and resolved complaints.
- Coordinated employee shift rotation.
- Developed and implemented customer service training program.
- Implemented and monitored employee performance metrics.
- Managed a team of 10 employees in a retail setting.
- On the job training to new employees leading by example.
- Spread Fast Retailing Group values and principles during induction and training.
- Cash management responsibility.
- Handled and supervised huge deliveries and inspections of missing items.
- Managed Uniqlo live station streaming format to talk about company’s products and new initials.
- In charge of replenishment during peak hours.
- Excellent customer service (best customer service of 2020).
Sales Associate
Giunti al punto editore, Andria
Andria
2017.02 - 2019.05
- Maintained a clean and organized sales floor to enhance the shopping experience.
- Demonstrated strong product knowledge and ability to upsell and cross-sell.
- Managed customer inquiries and complaints in a professional and timely manner.
- Achieved and exceeded sales targets through effective communication and persuasive selling techniques.
- Collaborated with team members to ensure seamless customer service.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted with inventory management.
- Participated in product training sessions to stay informed about new products and promotions.
- Cash management.
- Stocktake.
- Handled deliveries and transfer-out books.
- Handled promotional materials and layouts to improve sales and give visibility to new products and top selling books.
Istruzione
Bachelor's Degree - Foreign Languages
Università degli studi Gabriele d’Annunzio
Pescara07.2012
Bachelor's Degree - Chinese
Università eCampus
Novedrate02.2024
Competenze
- Leadership
- Problem-solving
- Communication
- Time management
- Excellent customer service
- Multitasking
- Decision-making
- Teamwork
- Financial acumen
- Precision
- Reliability
- Integrity
- Effective communication
- Conflict Resolution
- Critical thinking
- Adaptability
- Strong organization
- Sales Reporting
- Competitor Analysis
- KPI Tracking
- Sales report creation
LANGUAGES
English | Advanced
Italian | Native
Spanish | Intermediate
Chinese | Intermediate
Cronologia
Assistant Store Manager
Arc'teryx Equipment
2025.01 - ad oggi
Assistant Manager
Uniqlo, Milan
2021.06 - 2025.01
Team Leader
Uniqlo, Milano
2019.06 - 2021.05
Sales Associate
Giunti al punto editore, Andria
2017.02 - 2019.05
Bachelor's Degree - Chinese
Università eCampus
Bachelor's Degree - Foreign Languages
Università degli studi Gabriele d’Annunzio