Beatrice Calamari
Villa Basilica,LU
Summary
An enterprising and determined personality, I recently graduated specializing in linguistic mediation. I can count on a strong motivation and the desire to grow professionally, proactively contributing to the achievement of individual and team goals. I know how to deal with the assigned tasks with commitment and decisiveness, always acting in compliance with the feedback and recommendations of colleagues and superiors with a view to a continuous improvement of the service. Excellent communication skills and good command of English, Spanish and Russian.
Overview
1
1
year of professional experience
Work History
Waitress
Tula Mexican Grill
07.2023 - 08.2023
- Collaboration in the cleaning and tidying of the room.
- Control of tables and verification of customer needs.
- Autonomous management of tables and assigned tasks in order to provide a quick and friendly service to customers.
- Presentation of the menu and dishes of the day to the customers and addressing the choice if requested by the customer.
- In-depth knowledge of the menu in order to be able to adequately answer questions about the origin of the various items, the ingredients and the cooking methods.
- Assistance to the customer in case of special needs or food intolerances.
- Presentation of the menu, taking orders and suggestions of dishes.
- Use of cash register for account processing and payment management.
- Stock control and reporting to customers of any unavailability of food or drink
Barista
Brick Alley Café
07.2022 - 09.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Preparation of coffee and drinks according to customer requests
- Counter service for breakfast, aperitifs, cocktails and long drinks.
- Sanitation of coffee machines and other tools used at the end of the shift.
- Cleaning and organization of the counter and the area used for coffee machines.
- Care of the service at the counter and collaboration at the service at the tables.
- Friendly reception and entertainment of customers during the service.
- Management of payments at the counter.
- Preparation of the refrigerated counters, the counter and the exhibitors supplying them with the missing products when necessary.
- Answer guest questions by providing the most accurate and up-to-date information available.
- Maintaining high standards of customer service even during the most stressful work shifts and demanding operations.
Education
Linguistic Mediation - Language Interpretation And Translation
SSML PISA
Pisa, Italy07.2024
High School Diploma -
Linguistic High School Carlo Lorenzini
Pescia, Italy06.2020
Skills
- Language skills English, Russian, Spanish
- Communicative and relational skills
- Multitasking ability
- Propensity to work in teams
- Predisposition to contact with the public
- Reception techniques
- Speed of service
- Friendliness
- Attention to detail
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Russian
Upper intermediate (B2)
Spanish
Advanced (C1)
French
Intermediate (B1)
Portuguese
Elementary (A2)
Hobbies
- Travel and discover new cultures
- Experience abroad
- Knowledge of foreign languages
Timeline
Waitress
Tula Mexican Grill
07.2023 - 08.2023
Barista
Brick Alley Café
07.2022 - 09.2022
Linguistic Mediation - Language Interpretation And Translation
SSML PISA
High School Diploma -
Linguistic High School Carlo Lorenzini
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