Beatrice Gattellaro
Milano
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Customer Service and Phone Sales
Europe Assistance
02.2023 - 09.2023
- Management of customers and their requests
- Creation of customer records
- Customer consultancy and assistance
- Sale of insurance policies
- Ticket management
- Processing of estimates
- contracts and reporting
Customer Service Representative
Carglass
02.2022 - 01.2023
- Management of customers and their requests
- Management of branch agendas and appointments
- Elaboration of estimates
- Opening of claims
- Administration of the customer satisfaction questionnaire
Back Office and Quality Control Officer
Arval of BNP Paribas
07.2021 - 07.2022
- Control over the quality and compliance of contracts and documentation
- Creation of customer codes
- Retrieval of correct documents
- Order entry
Front Office
Centro Medico SantAgostino (Polyclinic)
Milano
06.2021 - 08.2021
- Reception and acceptance of patients
- Booking of visits and tests
- Management of doctors' diaries
- Collection of patient information, Management of insurance practices for affiliated patients
- Management of payments
Front Office
Ticket bus srl
Milano
01.2019 - 02.2020
- Customer reception, stand setup
- Sale of travel tickets
- Cash management and payments
- Reporting
Sales Promoter
O ZONE
Milano
06.2019 - 08.2019
- Promotion and sales activities for the Amex credit card on board Italo train
- Recovery
- Recording and management of sensitive customer data
- Update on product sales techniques
Secretariat Clerk
EF SCHOOL
ST. Julien
05.2012 - 09.2012
- Reception and front office
- Student assistance
- Exam support
- Document archiving
Education
Corso in Digital Marketing - Comunicazione
Lacerba.io
Milano10-2023
Attestato Di Operatore Allo Sportello Bancario - Economia
Career Consulting Center Management Training
Milano04-2018
High School Diploma -
IIS Guglielmo Marconi
Siderno07-2014
Skills
- Data Entry
- Google Drive
- Team Building
- Friendly, Positive Attitude
- Conflict Resolution
- Customer Relations
- Analytical Thinking
Hobbies Interests
Viaggi e sport
Languages
Italian
First Language
English
Upper Intermediate (B2)
B2
Volunteering
Volunteering
I worked at the oratory in my town as an entertainer following children aged 6 to 10. Creating with their recreational workshops and activities with an educational purpose.
I contributed for about 1 year by donating a small monthly fee to the Arca Project of the city of Milan which helps people who have no permanent home to have food and basic necessities.
Data Processing Consent
Autorizzo il trattamento dei miei dati personali presenti nel CV ai sensi dell'art. 13 d. lgs. 30 giugno 2003 n. 196 - "Codice in materia di protezione dei dati personali" e dell'art. 13 GDPR 679/16 - "Regolamento europeo sulla protezione dei dati personali".
Timeline
Customer Service and Phone Sales
Europe Assistance
02.2023 - 09.2023
Customer Service Representative
Carglass
02.2022 - 01.2023
Back Office and Quality Control Officer
Arval of BNP Paribas
07.2021 - 07.2022
Front Office
Centro Medico SantAgostino (Polyclinic)
06.2021 - 08.2021
Sales Promoter
O ZONE
06.2019 - 08.2019
Front Office
Ticket bus srl
01.2019 - 02.2020
Secretariat Clerk
EF SCHOOL
05.2012 - 09.2012
Corso in Digital Marketing - Comunicazione
Lacerba.io
Attestato Di Operatore Allo Sportello Bancario - Economia
Career Consulting Center Management Training
High School Diploma -
IIS Guglielmo Marconi
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