Beatrice Moscatelli

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
• Used cash registers and credit card machines to cash out customers.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Greeted new customers, discussed specials and took drink orders.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
• Suggested appropriate food and drink pairings to increase per-ticket sales.
• Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.

Una Finestra Sul Lago is one of the best restaurants on Como Lake

• Maintained detailed knowledge of specials and currently available items to provide guests with informative menu descriptions.
• Participated in dining room sidework such as refilling condiment bottles, preparing menus and arranging silverware packages.
• Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
• Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
• Cultivated warm relationships with regular customers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

• Increased customer engagement through social media.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Improved page content, keyword relevancy, and branding to achieve search engine optimization goals.
• Analyzed and reported social media and online marketing campaign results.

• Supervision of the room staff and verification of the correct conduct of the tasks
• Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
• Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

- Mise en place of the room, arrangement of the seats and preparation of the menage

- Administration of alcoholic and non-alcoholic drinks, classic and trendy cocktails

- Presentation at the tables of the cocktail "Il Conte
del Lario" (with food pairing), winner of the Como Cocktail Week in the 2020, an evocative festival overlooking the bucolic views of the enchanting Lake Como. -> sales capabilities

• Assisted with special events or programs.
• Maintained clean, neat and operational facilities to serve program needs.
• Used strong interpersonal communication skills to convey information to others.
• Supported engaging, fun and smooth-running events by helping with organization and planning.
• Volunteered with groups and organizations to help make measurable differences for program recipients.