Beatrice Nocerino

• Handled confidential and sensitive information with discretion and tact.
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Organized and coordinated conferences and monthly meetings.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
• Facilitated training and onboarding for incoming office staff.
• Updated spreadsheets and created presentations to support executives and boost team productivity.
• Worked with senior management to initiate new projects and assist in various processes.

• Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
• Collected, arranged, and input information into database system.
• Optimized customer experience by delivering superior services and effectively troubleshooting issues.
• Collaborated with teams to define, strategize, and implement marketing and web strategies.
• Provided sales and customer service assistance to walk-in traffic
• Followed up with existing customers to provide additional support and address concerns.
• Maximized customer retention by resolving issues quickly.

I had the opportunity to undertake this internship thanks to the Erasmus program. I mainly took care of the following tasks:

• I worked in the Press Office backing up the responsible in charge and dealing with the management of the Istituto's website.
• I took care of the public relations with the local contacts and when requested I updated the social platforms.
• I cooperated with the Direction and with the library for the organization of cultural events, learning to use the program Publisher for the creation of advertising posters.
• I was able to acquire international working skills thanks to the contacts with local and European institutions.