Bianca-Andra STAN

Reviewing RfQ's to determine customers’ requirements and prepare quotations/bid proposals. Working closely with the sales, business operations, product management and engineering teams in order to provide accurate and complete customer response based on the company’s pricing model. Assembling information and creating quality documents within deadlines using platforms such as CRM, Salesforce, SAP, CRM and Excel.

Inbound and outbound calls in French and English, profile validation. Supervising bookings, registering in a Backoffice system and contacting customers regarding their experience with our product. Providing support with bookings, user account and technical issues that may come up during their booking.

Searched for an adequate cinema venue and negotiated with managers. Discussed with suppliers and sponsors to create brand products. Collaborated with graphic designers to create branded material. Content writing, community management, promotion and advertising campaign via social media. Organised a social event pre-competition for potential contestants. Onsite management and space concept design. Managed ticket sales and reception of guests, participants and spectators.

Preparation of materials for participants and for the reception and conference rooms. Welcome of participants, speakers and guests. Reception and registration of ministers of education

Greeted and directed guests at private events and explained seating arrangements to keep tables organized. Performed event coordination for larger parties and gatherings. Organized facilities preparation, refreshments and entertainment for larger groups and families. Anticipated event requirements and handled numerous concerns in advance for smooth day-of execution.

Worked with a team of 5 students in organising a charity event in 28 days with a budget of only £100. Responsible for finding a location, creating a design concept, decorating, and creating the accurate artistic presentation (booked a band; photography presentation). Delegated specific responsibilities to team members according to their strengths and skills. Expense management and implementation of a fundraising plan. Inspected event facilities to confirm conformance to customer requirements.

Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.

Ensured good customer service, providing good quality products, creating an appropriate working environment. Interviewed, employed and trained new staff. Supervised cash-flow and stock, placed orders for new merchandise, delegating tasks to a team, opening and closing the bar, greeting and serving customers. Responded accordingly to customers’ needs and professionally managed difficult situations with customers. Maintained a professional attitude and appearance with clients regardless of the circumstances. Maintained a good relationship with management, colleagues and suppliers.

Created and managed marketing content for social networks. Created marketing campaigns to promote local events organized by Oxfam. Coordinated and participated in local events, met with members of the local community and promoted Oxfam's values and culture while raising awareness.