Met with customers to discuss and ascertain needs, tailor solutions and close deals
Built relationships with customers and community to promote long term business growth
Recorded accurate and efficient records in customer database
Research and Development activities.
Fundraiser
Lunigiana International Music Festival (Seasonal Job)
10.2021 - 01.2024
Cultivated relationships with existing and potential donors to increase donations
Attended events to develop professional network of potential donors
Managed budgets for events and campaigns, keeping financial goals on track
Developed and maintained accurate donor databases to track donations and engage with donors.
Intern
Centro Pace "Annalena Tonelli"
Forlì
09.2017 - 02.2018
Promoted and managed sociocultural projects and activities to raise awareness and involved citizens on the issues of peace, non-violence, human rights, international cooperation, immigration, and intercultural education, through training courses, conferences, seminars, and awareness-raising activities.
Education
Master in International Management -
University of Bologna
07.2019
Bachelor in International Relations and Diplomatic Affairs -
University of Bologna
07.2018
Languages
Italian
First Language
English
Advanced (C1)
C1
French
Intermediate (B1)
B1
Volunteer Experience
Italian Youth Association for UNESCO (AIGU) - Team Toscana, 07/2018, Present, AIGU is the largest youth organization in the world within the UNESCO domain, comprising approximately 300 young members under the age of 35, dedicated to promoting initiatives in line with UNESCO's values and programs. AIGU represents a significant opportunity to organize and promote nationally and internationally relevant projects in the educational and cultural spheres, actively involving younger generations.
ADMO (Association of Bone Marrow Donors), 01/2020, Present, Presenter and Organizer of events for bone marrow donation awareness
Accomplishments
Selected for the Erasmus for Young Entrepreneurs Program (EYE) Jan 2024- March 2024. The EYE Global is an exchange program that allows new or aspiring entrepreneurs to collaborate with experienced entrepreneurs to acquire hands-on skills in an international environment.
Timeline
Fundraiser
Lunigiana International Music Festival (Seasonal Job)
10.2021 - 01.2024
Foreign Clients Supervisor
Gessi del Vallone s.r.l
10.2017 - Current
Intern
Centro Pace "Annalena Tonelli"
09.2017 - 02.2018
Master in International Management -
University of Bologna
Bachelor in International Relations and Diplomatic Affairs -
<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL<p>Hours per week: 40</p>
<ul>
<li>Duties, Accomplishments and Related Skills:</li>
<li>Applied IT knowledge gained from both academic and professional experiences to provide expert technical support and consultation for camera video systems, utilizing various communication channels including phone, email (with or without a ticketing system), and remote access to clients’ systems</li>
<li>Delivered in-depth support for a range of industry-standard video management software (VMS), including IVC VMS, ExacqVision, Wisenet, and Axis VMS software, ensuring optimal system performance and end-user satisfaction</li>
<li>Engaged with clients in a calm and professional manner to deliver high-level technical support across software, networking, and camera hardware systems</li>
<li>Frequently traveled across various states to perform on-site assignments, including troubleshooting camera system issues and providing training to new and existing clients.</li>
<li>Collaborated with various law enforcement agencies—primarily Public Safety—and the U.S. military to conduct site visits, deliver customized camera system solutions (including surveillance trailers), and optimize system performance.</li>
<li>Leveraged strong teamwork skills to coordinate with the Support Team, Software Developers, and Manufacturing Team in setting up, configuring, and troubleshooting camera video systems</li>
<li>Utilized Chinese language skills to effectively communicate with local and international clients and vendors for training and troubleshooting purposes</li>
<li>Conducted seasonal system checks on clients' camera video systems, performed necessary optimizations, and maintained detailed records of system status and performance</li>
</ul> at INDUSTRIAL VIDEO & CONTROL
Foreign Visits and Assignments Office Supervisor & Central Clearance Supervisor at Lawrence Livermore National Laboratory, LLNLForeign Visits and Assignments Office Supervisor & Central Clearance Supervisor at Lawrence Livermore National Laboratory, LLNL
Supervisor/Team Leader (Canada Based Clients) at KL Seven Accounting Services, Inc.Supervisor/Team Leader (Canada Based Clients) at KL Seven Accounting Services, Inc.
Customer Service Supervisor – International Clients & Visitor Relations at Peace Buildcon Private LimitedCustomer Service Supervisor – International Clients & Visitor Relations at Peace Buildcon Private Limited