Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic
BIANCA RAHIM Z.

BIANCA RAHIM Z.

Barcelona

Summary

A social, creative, and analytical Customer Success Manager & Sales Professional with a background in marketing and training. Experienced in managing large client portfolios, driving retention and expansion, and collaborating cross-functionally to enhance onboarding, adoption, and customer advocacy. Passionate about building scalable success strategies and fostering strong client partnerships at both SMB and enterprise levels.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Senior Customer Success Manager

SharpLaunch
01.2024 - Current



  • Managed a portfolio of 150–180 clients, including global CRE leaders such as GREA and Avison Young, overseeing $1.03M in ARR with an average deal size of $7K
  • Consistently achieved 98–101% retention while exceeding $12K+ NRR expansion per quarter, moving at-risk accounts into growth opportunities
  • Expanded enterprise adoption, doubling feature engagement, and improved the client journey by aligning onboarding with sales and setting clear success goals
  • Hosted webinars and office hours on CRE best practices, lead generation, email targeting, and digital marketing strategies
  • Leveraged 3 client success stories per month, more than doubling existing testimonials across newsletters, websites, G2, LinkedIn, and social channels
  • Collaborated with product to research client challenges, influencing the roadmap and usability enhancements
  • Led crisis communication and recovery efforts for a high-stakes enterprise client, coordinating stakeholders and implementing proactive measures that preserved the relationship
  • SEO/marketing consultation, enhancing client performance and preserving high-value enterprise accounts

Customer Success Manager Nordics & US

Dealfront
02.2023 - 01.2024


  • Managed 160+ clients with €450K ARR, achieving 99.4% NRR (100% for VIP accounts)
  • Achieved quarterly expansion goals of 15 cross-/up-sell opportunities and secured ARR by converting monthly into annual commitments
  • Reduced churn by converting at-risk clients into renewals through tailored solutions and proactive engagement
  • Surpassed a 90% outreach target, achieving highest CSAT rating (100% helpfulness)
  • Improved onboarding processes and led best-practice training sessions for clients and internal teams
  • Contributed insights to competitor battle cards, marketing content, and product feature enhancements
  • Spearheaded a cross-team project in the Nordics, introducing the SIP to new markets and presenting insights to leadership

Sales Coach & Google Ads Trainer, Nordics & UK

Teleperformance (Google Project)
02.2021 - 12.2022
  • Onboarded, coached, and trained new hires to accelerate performance and achieve high KPIs.
  • Responsible for driving team results such as grow average client spend 30% per quarter,maintain 90% retention rate, Upsell 30% of clients into YouTube or PMax campaigns)
  • Delivered Google Ads & product trainings to optimize marketing strategies for clients
  • Coached consultants on sales techniques, negotiation, and full sales cycle from prospecting to closing. Helping them build confidence and long-term relationships with clients
  • Developed training programs that enhanced adoption of tools by 33% and improved client outcomes (ex. improved ROAS)
  • Awarded Coach of the Quarter for leading the Nordics team to achieve the highest targets in EMEA
  • Selected to train additional regions across EMEA, sharing best practices and replicating success strategies

Customer Success/AE - Nordics & UK

Parametric Technology Corporation (PTC)
01.2018 - 02.2021
  • Led the UK & Nordics territory, managing all customer- and partner relationships, helping them increase their time to market and ROI
  • Exceeded yearly sales quota of 480 K $ by 135 percent, managing the full sales cycle from prospection to closing
  • Introduced SaaS Learn Online platform to the Nordics market, delivering product demo's, webinars and presentations to c-level management - building a pipeline of $460 K/fiscal quarter
  • Drove big scope global tech. projects with customers such as IKEA, VOLVO & SKF, upselling services & growing the user base
  • Improved user adoption and customer satisfaction, creating customized trainings to help users learn new functionalities as efficiently as possible
  • Performed health checks- and feedback-sessions to reduce churn and collaborated with Marketing in creating educational campaigns, testimonials & training material

Client Manager

Bravura Recruitment & Staffing
08.2015 - 03.2016
  • Sold recruitment services to managers in hiring positions, managing the full sales cycle from prospection to closing
  • Awarded Best sales performance, creating the highest number of new business opportunities
  • Influenced clients resourcing strategies, delivering presentations at customers site and pitching recruitment services to C-level management.
  • Reinforced teamwork and coherent communication between departments by presenting key ideas, market research and industry insights

Education

Masters - Marketing and Communication

ESEI International Business School
05.2018

Bachelor of Fine Arts - Public Relations

Long Island University
Brookville, New York
05.2014

Skills

  • Multi-lingual: English, Spanish, Swedish, Persian & Italian
  • Client relationship management
  • Effective communication skills
  • Problem-solving
  • Negotiation Expertise
  • Crisis Communication Crisis management
  • Customer Onboarding
  • Product Adoption
  • Sales Enablement
  • Account Management
  • Account Expansion
  • Retention & NRR Growth
  • Business Development
  • B2B & B2C sales
  • SaaS & SIP platforms
  • Networking & Social Selling
  • Project Management
  • Market Research
  • Advanced Business & PR Writing
  • Coaching & Development
  • Digital Marketing
  • SEO Consultation Google Ads
  • Cross-Functional Collaboration
  • Training & Consulting
  • Content Management & Copywriting
  • Public Speaking & Storytelling
  • Product Training & Google Ads

Accomplishments

    PTC Mentor

    Established partnerships with Business Schools in Barcelona and attracted interns/new hires, presenting at career fairs

    Mentored new hires & interns, equipping them with the right tools & strategies to sell successfully & establish long-term client relationships

    Social Leadership & Public Speaking Teacher|IES Leonardo da Vinci, BCN

    Prepared Spanish High School students for their final year project, teaching key presentation, story telling & emotional intelligence skills

    Business Etiquette Teacher| International College of Management, New York

    providing business majors with tips on protocols for introductions, interviews and attire

    Dance Instructor - organizing dance classes for Business events & community building activities such as Women in Business to empower women in the workspace

Certification

  • Dale Carnegie Sales Championship Award 2021 -Winning with relationship selling
  • PTC Excellence Awards for Outstanding Achievement
  • PTC Excellence Awards for Innovation
  • Social Leadership & Public Speaking Teaching Certificate, ESEI International Business School
  • Dale Carnegie Certificate of Achievement in Professional Sales
  • Dale Carnegie Sales Championship Award (2021)
  • Director’s Award in Public Relations | LIU POST
  • Business Etiquette Teaching Certificate | LIU POST
  • Certificate in Business Etiquette | (LIU POST

Languages

English
Bilingual or Proficient (C2)
Swedish
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Italian
Upper intermediate (B2)
Persian
Bilingual or Proficient (C2)

Timeline

Senior Customer Success Manager

SharpLaunch
01.2024 - Current

Customer Success Manager Nordics & US

Dealfront
02.2023 - 01.2024

Sales Coach & Google Ads Trainer, Nordics & UK

Teleperformance (Google Project)
02.2021 - 12.2022

Customer Success/AE - Nordics & UK

Parametric Technology Corporation (PTC)
01.2018 - 02.2021

Client Manager

Bravura Recruitment & Staffing
08.2015 - 03.2016

Bachelor of Fine Arts - Public Relations

Long Island University

Masters - Marketing and Communication

ESEI International Business School

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BIANCA RAHIM Z.