Biancandrea Riccetti

• .Provided service with smile, offering courteous, helpful advices to best meet customer needs
• Listened to customer needs to increase sales opportunities.
• Organised and displayed new products in visually appealing ways to engage customers and upsell
• Worked energetically to maintain efficient operations during peak trading hours
• Assisted customers in locating specific items to boost satisfaction.
• Followed company procedures for smooth retail operations.
• Labeling and pricing
• Maintained impeccably high standards of presentation and hygiene through cleaning
• Designed visually pleasing in-store and window displays to increase sales
• Identified discrepancies in stocks through regular inventory
• Maintained accurate till count

• Provided service with smile, offering courteous, helpful advice to best meet customer needs.
• Listened to customer needs to increase sales opportunities.
• Organised and displayed new products in visually appealing ways to engage customers and upsell.
• Worked energetically to maintain efficient operations during peak trading hours.
• Assisted customers in locating specific items to boost satisfaction.
• Followed company procedures for smooth retail operations
• Labeling and pricing
• Maintained impeccably high standards of presentation and hygiene through cleaning.
• Designed visually pleasing in-store and window displays to increase sales
• Identified discrepancies in stocks through regular inventory
• Maintained accurate till count

• Greeted guests upon arrival and offered assistance
• Addressed guest enquiries, providing updated and informative answers to resolve issues.
• Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
• Improved customer satisfaction ratings through responsive query resolution.
• Built positive customer rapport through friendly, professional communication.
• Resolved complaints ensuring appropriate compensation

• Managed rotas for five staff members to maximise availability and productivity.
• Oversaw accurate daily till operation
• Provided outstanding levels of customer care to retain customer loyalty
• Ensured smooth, day-to-day management of sites
• Inspired front-of-house team with energetic, friendly personality - deliver outstanding customer service.
• Followed opening / closing procedures to maximise security - timely opening of coffee shop 7 days per week.

• Managed rotas for 10 staff members to maximise availability and productivity.
• Oversaw accurate daily till operation and cash reconciliation.
• Provided outstanding levels of customer service to retain customer loyalty and refine company reputation.
• Ensured smooth, day-to-day management of the shops
• Inspired front-of-house team with energetic and friendly personality deliver outstanding customer service.
• Followed opening and closing procedures to maximise security and timely opening of coffee shop 7 days per week.
• Worked with owner to develop, assess and improve operational procedures .
• Controlled stock management
• Coordinated with suppliers to optimise operational supplies
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service

• Produced high-volume coffee orders quickly and accurately, effectively meeting customer demand.
• Cleaned counters, machines, utensils and seating areas, maintaining immaculate cafe conditions.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service

• Advised guests on menu selections, ordering processes and facilities locations, optimising customer comfort.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.

Tourist Animator and Guest Relations, worked and live abroad from 2013 to 2015 :

Andilana Beach , Nosy Be, Madagascar

7 Islands Resort , Watamu Kenya

Shams Alam , Marsa Alam , Egypt

Sharm Club, Sharm El Sheik, Egypt

Porto Pino Village, Sardinia, Italy