Bishoi Ramez Roshdy Dawood
Service Engineer
Milan
Summary
Detail-oriented Service Engineer adept at troubleshooting and problem-solving. Skilled in reviewing technical documentation to assess scope and develop repair strategies. Reliable, safety-conscious, and results-driven with a strong attention to detail.
Overview
14
14
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Service Engineer
CLS
09.2023 - Current
- Commissioning of AMR & IGV at the Customer's Site,ensuring seamless integration and optimal performance.
- Creating visualization maps and recording environmental data to facilitate efficient robot navigation and operation.
- Developing and optimized workflows to enhance productivity and streamline processes for AMR/IGV implementation.
- Conducting rigorous on-site vehicle testing to guarantee peak performance and reliability.
- Performing meticulous robot maintenance and safety checks to uphold operational standards and compliance.
- Providing exceptional customer support, fostering strong relationships and continuous system enhancements.
- Negotiating and managing service contracts, ensuring long-term client satisfaction and loyalty
- Excelled in problem-solving, swiftly resolving technical issues to minimize downtime and enhance efficiency.
- Delivering comprehensive customer training sessions to ensure proper implementation of processes and adoption of best practices.
- Gathering and processing data for performance monitoring, compiling detailed reports for stakeholders.
- Managed over 25 customer calls per day.
Project Engineer
CLS
05.2023 - 08.2023
- Established experience analyzing feasibility studies to assess sustainability and practicality of projects and initiatives.
- Collaborates effectively with projects and R&D teams to drive innovation and achieve project objectives.
Mechanical Programming
Assistant
05.2011 - 07.2013
- Programmed CNC language and assisted in mechanical design using SolidWorks
Technical Drawing Implementation Specialist
Execution
01.2010 - 03.2011
- Designing a mechanical component according to technical drawings on traditional lathe.
- Sharpening tools for traditional lathe.
Education
Bachelor's Degree in Mechanical Engineering - Mechanical Engineer
University of Rome Three & University of Cagliari
Italy 01.2020 - 11.2024
High School Diploma in Mechanics - Mechanical Expert
Don Bosco Industrial Technical Institute, Cairo
Egypt 10.2008 - 09.2014
Skills
Certification
Safety course (High Risk)
UNTITLED
Residence Permits:
- Permanent Italian residence permit
- German residence permit
Personal Information
- Date of Birth: 12/18/93
- Nationality: Egyptian
Timeline
Theoretical and practical training course "Worker responsible for operating self-propelled industrial forklifts with driver on board"
11-2023
Service Engineer
CLS
09.2023 - Current
Project Engineer
CLS
05.2023 - 08.2023
Safety course (High Risk)
05-2023
Bachelor's Degree in Mechanical Engineering - Mechanical Engineer
University of Rome Three & University of Cagliari
01.2020 - 11.2024
Mechanical Programming
Assistant
05.2011 - 07.2013
Technical Drawing Implementation Specialist
Execution
01.2010 - 03.2011
High School Diploma in Mechanics - Mechanical Expert
Don Bosco Industrial Technical Institute, Cairo
10.2008 - 09.2014
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