Bishoi Ramez Roshdy Dawood
Automation & Service Engineer
Summary
Detail-oriented Service Engineer adept at troubleshooting and problem-solving. Skilled in reviewing technical documentation to assess scope and develop repair strategies. Reliable, safety-conscious, and results-driven with a strong attention to detail.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Robotics Engineer-AMR/AGV Systems
OPPENT S.p.A.
07.2024 - Current
- Lead full-cycle commissioning activities in various hospitals, including site mapping, navigation setup, devices configuration, and system validation for AMR/AGV deployment.
- Supervise autonomous mobile robot (AMR) and automated guided vehicle (AGV) systems in healthcare environments across multiple European countries, including Switzerland, Sweden and Denmark.
- Perform remote and on-site technical support, system diagnostics, and preventive/corrective maintenance to ensure optimal system functionality and uptime.
- Conduct vehicle calibrations and configure IFM devices integrated with automated battery charging stations to ensure precise docking and reliable operation.
- Implement system enhancements and process improvements tailored to client-specific use cases, increasing performance and reliability.
- Utilize and configure specialized software platforms such as ANT LAB, ANT MONITOR, and COCKPIT, with little knowledge of ANT SERVER.
- Coordinate with on-site technicians and engineering teams to troubleshoot complex issues and optimize robotic workflows.
- Provide client training and operational support to ensure successful handover, user adoption, and long-term satisfaction.
Automation Engineer
CLS
09.2023 - 07.2024
- Commissioning of AMR & AGV at the Customer's Site, ensuring seamless integration and optimal performance.
- Creating visualization maps and recording environmental data to facilitate efficient robot navigation and operation.
- Developing and optimized workflows to enhance productivity and streamline processes for AMR/IGV implementation.
- Conducting rigorous on-site vehicle testing to guarantee peak performance and reliability.
- Performing meticulous robot maintenance and safety checks to uphold operational standards and compliance.
- Providing exceptional customer support, fostering strong relationships and continuous system enhancements.
- Negotiating and managing service contracts, ensuring long-term client satisfaction and loyalty.
- Excelled in problem-solving, swiftly resolving technical issues to minimize downtime and enhance efficiency.
- Delivering comprehensive customer training sessions to ensure proper implementation of processes and adoption of best practices.
- Gathering and processing data for performance monitoring, compiling detailed reports for stakeholders.
- Managed over 25 customer calls per day.
Project Engineer
CLS
05.2023 - 08.2023
- Established experience analyzing feasibility studies to assess sustainability and practicality of projects and initiatives.
- Collaborates effectively with projects and R&D teams to drive innovation and achieve project objectives.
Mechanical Programming Assistant
05.2011 - 07.2013
- Programmed CNC language and assisted in mechanical design using SolidWorks.
Technical Drawing Implementation Specialist
01.2010 - 03.2011
- Designing a mechanical component according to technical drawings on traditional lathe.
- Sharpening tools for traditional lathe.
Education
Bachelor's Degree - Mechanical Engineer
University of Rome Three & University of Cagliari
01.2020 - 11.2024
High School Diploma - Mechanical Expert
Don Bosco Industrial Technical Institute
09-2014
Skills
Time Management
Task Prioritization
Success-driven Approach
Certification
Safety course (High Risk), 05/01/23
UNTITLED
Residence Permits:
- Permanent Italian residence permit
- German residence permit
Personal Information
- Date of Birth: 12/18/93
- Nationality: Egyptian
Timeline
Robotics Engineer-AMR/AGV Systems
OPPENT S.p.A.
07.2024 - Current
Theoretical and practical training course 'Worker responsible for operating self-propelled industrial forklifts with driver on board', 11/01/23
11-2023
Automation Engineer
CLS
09.2023 - 07.2024
Safety course (High Risk), 05/01/23
05-2023
Project Engineer
CLS
05.2023 - 08.2023
Bachelor's Degree - Mechanical Engineer
University of Rome Three & University of Cagliari
01.2020 - 11.2024
Mechanical Programming Assistant
05.2011 - 07.2013
Technical Drawing Implementation Specialist
01.2010 - 03.2011
High School Diploma - Mechanical Expert
Don Bosco Industrial Technical Institute