Boubacar Sidy DIALLO

- Front Office Management duties during the night;
- Management of administrative obligations during the arrival, stay and departure of guests, with particular reference to public safety and privacy regulations;
- I organize and plan the different activities of daily management, such as accounting;
- Monitoring of sending housed coupons, electronic invoices and Istat data;
- Entry, control and monitoring of in-house and future reservations;
- Arrival control, room assignment, issuing and filing of invoices or tax receipts. Inform all staff of VIP and group arrivals, as well as special requests and Regular guests;
-Manage and monitor the activities of all Front Office Department employees ensuring they adhere to the standards of excellence and guidelines set forth in the employee handbook, hotel policies and procedures.

- Direct relationship with the Front Office Manager during the performance of the activities;
- Management of Daily Tasks: Reservations, telephone contacts, emails, deposits, prepayments, Pre-authorizations, suspended, issuing invoices or receipts, checking arrivals and departures, assigning rooms, monitoring cash and night audit process...;
- Management of the correct flow of information between the different departments of the hotel in order to ensure that all guest requests are met according to the company's service standards;
- Supervision of enrollment activities;
- Control and update of the inventory, periodic verification of the supply status of the stationery and forwarding of purchase requests to guarantee the level of stock necessary for correct operations;
- Act as shift manager for the hotel in the absence of the Front Office Manager dealing with complaints, problem solving, disturbances, special requests and any other issues that may arise.

- Customer care, management of requests and room reservations made by phone, online or by e-mail, registration of arrivals (check-in) and departures (check-out), managing communication and providing the information requested by the guest during they are stay;

- Management of incoming and outgoing mail, organizing and archiving documents, Planning of coverage needs and organization of services in order to ensure the smooth running of special events.

- Guest relations, the annotation of customer data, the assignment of rooms, the administration of the cash desk, the drafting of the account and the collection of the relative consideration, as well as the handling of the paperwork for the customer's departure;
- Management of databases, information transmission systems, issuing of tax documents.

- Alongside the Front Office Manager, I was able to learn various processes and concrete methods for carrying out daily tasks such as (booking entry or changes, check-in, check-out...) while ensuring an excellent work pace.

- Welcoming customers and offering a professional, cordial and competent service. Preparation and service of drinks and coffee and support to the rest of the staff in the moments of greatest customer turnout;

- Room monitoring to verify seating availability and promptly respond to guest requests. Preparation and service at the tables, management of the orders and the room, cleaning of the service areas. Printing of the detailed receipt with the various drinks, collection of payments and compilation of receipts.

I had the opportunity to carry out a 6 months curricular internship:
- Management and coordination of the meeting room, verification of the availability of the spaces and control that the connected services work, verification of the punctuality of the organization even during the breaks in the congress works;
- Guest Assistant, Check-In/Out, Cashier and Switchboard service;
- Porter & Waiter Shift Management and Room Status Control.