Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Brian Reynon

Brian Reynon

Mantova

Summary

Dynamic professional with a proven track record in customer service and safety procedures compliance, demonstrated during my tenure at Argos Vip Private Handling. Skilled in problem-solving and ground support services, I've effectively optimized operations and enhanced customer satisfaction. My leadership at Old Wild West led to significant profitability increases through strategic loyalty programs.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Ramp Agent

Argos Vip Private Handling
05.2023 - Current
  • Organize and coordinate flight services for customer
  • Communicate with aviation authorities regarding overflight and landing permission
  • Coordinate airport and ATC slots
  • Organize and coordinate ground handling
  • Liaise with suppliers for additional services such transfer, accomodation and catering etc..
  • Liaise with VVIPs aircraft operators, crew and civil aviation authorities
  • Meet and greet crew and passengers

Sales Assistant

Lidl Italy
12.2020 - 02.2022
  • Handled customer inquiries and complaints ensuring a positive experience for all clients
  • Visual merchandising activities
  • Cashier
  • Sell in and sell out operations
  • Attentive and professional receiption of customers
  • Preparation of the reports for the store manager

Restaurant Store Manager

Old Wild West
12.2017 - 12.2020
  • Optimized scheduling processes to balance staffing needs with labor costs while maintaining high service standards
  • Managed financial operations, including budgeting, forecasting, and P&L analysis for informed decisionmaking
  • Ensured compliance with health and safety regulations, maintaining a clean and safe environment for staff and customers
  • Introduced loyalty programs encouraging repeat business from satisfied customers boosting overall long-term profitability

Education

Bachelor Of Architecture - Interior Architecture

Giulio Romano
Mantova
07.2012

Skills

  • Problem-solving
  • Ramp service
  • Aircraft marshalling
  • Safety procedures compliance
  • Customer service
  • Ground support services

Certification

  • Certified Retail Manager (CRM) - Italian Management Association.

Languages

Italian
Advanced (C1)
English
Advanced (C1)
Tagalog
Advanced (C1)

Timeline

Ramp Agent

Argos Vip Private Handling
05.2023 - Current

Sales Assistant

Lidl Italy
12.2020 - 02.2022

Restaurant Store Manager

Old Wild West
12.2017 - 12.2020

Bachelor Of Architecture - Interior Architecture

Giulio Romano

Similar Profiles

CREATE PROFILE
Brian Reynon