Bruna Dervishi

Managed a team of 15 stylists, estheticians, and administrative staff.

• Increased salon revenue by 25% through effective client retention programs and upselling luxury services.

• Developed and implemented training programs to elevate team skills and customer service.

• Built strong client relationships, resulting in a 30% increase in repeat bookings.

• Provided expert consultancy services to salons and beauty professionals, focusing on operational efficiency and customer experience.

• Consulted with over 10 salons, increasing customer retention by an average of 20%.

• Delivered staff training in the latest beauty trends, resulting in higher client satisfaction and service sales.

• Managed the overall operations of multiple beauty salons, ensuring compliance with internal standards and external regulations.

• Coordinated facility maintenance across several locations, including conducting routine checks and scheduling repairs to ensure minimum disruptions in service.

• Led staff training on health and safety procedures, including fire drills, proper sanitation protocols, and emergency preparedness, ensuring the safety of the staff and customers.

• Managed the inventory of salon products, tools, and supplies, negotiating with suppliers for favorable rates and reducing procurement costs by 10%.

• Created detailed reports on daily operations, including revenue tracking, customer feedback, and performance evaluations, to support business growth and identify areas for improvement.

• Developed strategies to optimize staff performance, including performance reviews, training programs, and the implementation of incentive-based systems, which led to a 25% improvement in team efficiency.

Managed the daily operations of a large beauty studio, including overseeing the upkeep of the facility, ensuring that equipment and workspaces were properly maintained and cleaned.

• Developed and implemented a preventative maintenance program for equipment, which decreased downtime and increased the longevity of machinery by 18%.

• Led a team of 10+ staff, including hairstylists and beauticians, providing leadership, training, and scheduling to ensure smooth service delivery and consistent client experiences.

• Coordinated with external vendors to secure high-quality beauty products and supplies, managing inventory, placing orders, and ensuring on-time delivery.

• Tracked facility expenses, ensuring that spending was within the allocated budget and that any expenditures were justified through careful review.

• Managed all aspects of the salon’s operations, including overseeing the facility’s daily functioning, staff coordination, financial management, and customer service.

• Supervised and led a team of 20+ staff, ensuring efficient workflow, managing schedules, and fostering a positive work environment that increased productivity and employee retention.

• Responsible for budgeting, financial planning, and monitoring expenditures to maintain profitability, achieving a 15% reduction in operating costs through efficient resource management and strategic vendor negotiations.

• Managed facility maintenance by scheduling regular upkeep, coordinating repairs, and optimizing the space’s layout to maximize functionality and customer satisfaction.

• Negotiated with suppliers and vendors to secure high-quality products and services, cutting procurement costs by 10% while maintaining quality standards.

• Ensured compliance with health and safety regulations, overseeing sanitation practices, and conducting regular safety audits to provide a safe and hygienic environment for both staff and clients.

• Oversaw client satisfaction, addressing concerns, improving customer service protocols, and increasing customer retention by 20% through consistent quality and service delivery.

• Implemented efficient inventory management systems, reducing waste by 15% and ensuring that stock levels met the needs of the salon without over-ordering.

• Developed and implemented effective marketing strategies to drive customer traffic, including loyalty programs and seasonal promotions, resulting in a 30% increase in bookings.