Bruna Patta Rache
Brno
Summary
Extensive experience in execute, estimate, motivate, lead, achieve, coordinate, plan. Efficient planner of goals, plans, controls, sales and implementation. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Senior Process Executive
Infosys BPM
06.2023 - Current
- B2B Business to Business
- Bussines Process Outsourcing
- BPM operations
- IT Management
- Quality Management
- Quality Auditing
- Operations Management
- Customer Service
- Generative Al Landscape
- Developing systematic methodology results to the team and facilitate feedback and response.
- Conducting data analysis for decision making and problem solving.
- Remote Troubleshooting
- Data Privacy and Privacy by Design foundation (DPO official)
- Microsoft 365, office 365 Azure, Intune, ABR, Coreview
- SAP
- LATAM
- Active Directory
- Service Now
- Citrix
- Genesys
Harvest Seasonal Auditor
Bayer
03.2022 - 05.2022
- Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
- Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
- Executed audit phases and entered data into accounting software for analysis.
Business Operations Manager
Bauru Na Caixinha Cassino Beach
11.2006 - 01.2022
- Legal responsibility.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Streamlined business processes by analyzing current procedures and implementing necessary improvements.
- Trained new hires, providing information, and insight into corporate policies and procedures.
Administrative Assistance Internship
Panamerican Bank
05.2003 - 11.2003
Education
Bachelor's Degree - Sports Management
Unopar University
Rio Grande, RS08.2018
Skills
- Workflow Analysis
- Efficiency Improvement
- Compliance
- Operations Management
- Audit Compliance
- Teamwork and Collaboration
- Goal Setting
- Quality Assurance
- Organizational Structuring
- Customer Service
- Relationship Building
- Customer Service Management
Certification
- Generative Al Landscape by Infosys BPM
- Data Privacy and Privacy by Design foundation by Infosys BPM
- Employee of the month by Infosys BPM
- Certified Administrative assistant, Sebrae (Federal Department)
- Certified Control of Expenses in Commerce , Sebrae (Brazilian Federal Department)
- Certified sales management course, Sebrae (|Brazilian Federal Department)
- International Driving License since 2002
Languages
Portuguese
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
English
Advanced (C1)
Italian
Elementary (A2)
Timeline
Senior Process Executive
Infosys BPM
06.2023 - Current
Harvest Seasonal Auditor
Bayer
03.2022 - 05.2022
Business Operations Manager
Bauru Na Caixinha Cassino Beach
11.2006 - 01.2022
Administrative Assistance Internship
Panamerican Bank
05.2003 - 11.2003
Bachelor's Degree - Sports Management
Unopar University
Nationality
Brazilian and Italian Citizenship
Profile : linkedin.com/in/brunapatta
o.b.s
I authorize the processing of my personal data pursuant to Legislative Decree 196 of June 30, 2003 and art. 13 GDPR (EU Regulation 2016/679) for research and personnel selection purposes.
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