Bullo Michele
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented professional with bilingual abilities combines with integrity as frontline corporate representative. Well-educated and poised with superior communication skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
32
32
years of professional experience
Work History
Shift Leader
UNA Hotel Venezia
01.2010 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Receptionist and Concierge
The Charming House
01.2009 - 01.2010
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions
- Facilitated and coordinated transportation services for guests
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy
- Created welcoming and comfortable environment for guests
- Handled customer complaints to satisfy and retain guests
- Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement
Receptionist and Concierge
Relais Piazza San Marco
01.2008 - 01.2009
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend and holiday shifts.
Receptionist and Concierge
Hotel Palazzo La Scala
09.2006 - 12.2007
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills
- Maintained high level of professionalism and discretion when dealing with guests
- Responded to guest inquiries to maximize guest satisfaction
- Assisted guests with variety of services and local attraction information
- Handled customer complaints to satisfy and retain guests alignment with hotel reputation and mission statement
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies
- Offered friendly and efficient service to customers, handled challenging situations with ease
Freelance tourguide
Freelance
06.2004 - 03.2006
- Working as freelance tour guide taking groups abroad, most to Paris, Madrid, and Istanbul.
- Freelance tourguide in Venice, in charge of meet&greet, transfer, boat tours, walking tours, and other services for international customers
Bartender
Bars and Restaurants
01.2003
- Worked as bartender in different restaurants and bars in Sydney and Cairns during a six months stay in Australia
Transfer Agent
Travel Agency Bucintoro Viaggi
01.2001 - 04.2004
- Coordinating and taking care of all meet&greet, transfer and other services the Travel Agency provided to their international customers.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Frontdesk Employee
Consorzio Motoscafi
01.2000 - 12.2001
- Frontdesk employee for the watertaxi company at the Venice MarcoPolo airport
- Welcomed customers and helped them reach their destinations
Restaurant Waiter
Restaurant La Perla
01.1997 - 10.2000
- Processed orders and sent to kitchen employees for preparation.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customers' questions, recommended items, and recorded order information.
Employee Trainer
Travel Agency Gondola Viaggi
05.1994 - 09.1994
- Training course organized by the University
- Organizing, meet and greet, tours, and transport services for incoming tourists, groups or individual
- Built partnerships with external services suppliers
Bartender
Toselli Letizia Bar
01.1992
- Assisted with inventorying beverage stock and bar supplies
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers
- Kept bar stocked with liquors, juices and garnishes for drinks
- Maintained impeccably clean, attractive and well-stocked bar area
Employee Trainer
Travel Agency Albatravel
06.1991 - 09.1991
- Training course organized High school F.Algarotti
- Supported and coached employees as part of successful training initiatives.
- Developed job-specific competencies and performance standards.
Education
Bachelor - Economics And Tourism
CA' FOSCARI
Venezia01.1996
High School Diploma -
I.T.T. Gritti
Venezia01.1991
Skills
- Good knowledge of Microsoft Windows and Office package Good knowledge of HOTEL , Protel and daily use of Fidelio OPERA Manage bookings and booking websites
- Guest Experiences
- VIP Services
- Policy and Procedure Adherence
- Project Oversight
- Office Streamlining
- Team Supervision
- Guest Satisfaction
- Conflict Resolution
- Concierge Assistance
- Complaint resolution
- Creative problem-solving
- Strong verbal and written communication
- Decision-Making
- Active Listening
Languages
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)
Driving Licenses
B driver's license
Organizational Skills And Competences
Front office shift leader : organize the hotel front office work, take decisions, relating with the housekeeping and the food and beverage staff. Good attitude in problem solving. Person in charge of the laundry service and standard.
Personal Information
- Date of Birth: 11/25/72
- Nationality: Italian
Timeline
Shift Leader
UNA Hotel Venezia
01.2010 - 01.2023
Receptionist and Concierge
The Charming House
01.2009 - 01.2010
Receptionist and Concierge
Relais Piazza San Marco
01.2008 - 01.2009
Receptionist and Concierge
Hotel Palazzo La Scala
09.2006 - 12.2007
Freelance tourguide
Freelance
06.2004 - 03.2006
Bartender
Bars and Restaurants
01.2003
Transfer Agent
Travel Agency Bucintoro Viaggi
01.2001 - 04.2004
Frontdesk Employee
Consorzio Motoscafi
01.2000 - 12.2001
Restaurant Waiter
Restaurant La Perla
01.1997 - 10.2000
Employee Trainer
Travel Agency Gondola Viaggi
05.1994 - 09.1994
Bartender
Toselli Letizia Bar
01.1992
Employee Trainer
Travel Agency Albatravel
06.1991 - 09.1991
Bachelor - Economics And Tourism
CA' FOSCARI
High School Diploma -
I.T.T. Gritti
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