Calogero Marziano

Bologna

Summary

Kind Passenger Service Agent with considerable experience in airline and hospitality customer service. Assists passengers by interpreting flight schedules and relaying weather reports. Adept at working in stressful situations with little to no supervision.

Work History

Airport Passenger Service Agent

ISSV

07.2023 - Current

Provided exceptional customer service to passengers, addressing concerns and resolving issues.
Developed and implemented strategies to minimize customer wait times.
Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.

Education

Tourism

Manfredi-Tanari

Bologna

06.2024

Skills

Checking in Passengers
Service Quality
Passenger Care
VIP Support

Itinerary Planning
Travel Accommodations
Passport Checks
Safety Requirements

Languages

Italian

Bilingual or Proficient (C2)

English

Upper intermediate (B2)

Spanish

Elementary (A2)

Timeline

Airport Passenger Service Agent

ISSV

07.2023 - Current

Tourism

Manfredi-Tanari

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