Camilla Tanga

- Handling the client service through phone, e-mail, live chat and social networks

- Giving assistance to clients with all types of requests

- Working with top tier clients and in a fast-paced environment

- Pro-actively find solutions

- Translating editorial contents

- Proofreading of documents, reports and newsletters

- Giving assistance to clients through social media

- Record supplier's invoices

• Providing client service through phone, email, live chat and social networks
• Giving assistance to clients with all types of request including complaints, merchandising requests, post sale assistance such as deliveries, returns, repairs and refunds
• Working within tight deadlines and a fast-paced environment

• Handling spare parts procurement
• Managing prototypes procurement along with the purchasing team
• Ensuring the delivery of goods on time
• Constantly cooperating with the warehouse

• Organizing daily international transports (FR>IT, UK>FR)
• Customer service - resolving issues/complaints
• Maintaining a good relationship with clients and suppliers
• Preparing, negotiating and confirming quotes
• Acquisition of new customers and suppliers