Carla Gamo
Madrid
Summary
Dedicated professional with over 12 years of multifaceted experience roles . Proven expertise in driving business growth, cultivating strategic partnerships, and delivering exceptional customer experiences within the realms of SaaS, cloud platforms, and customer experience (CX). Adept at managing high-value accounts and optimizing processes to exceed revenue targets. Seeking a challenging role to leverage this experience and contribute to the continued success of forward-thinking organizations.
Overview
12
12
years of professional experience
Work History
Enterprise Account Manager
Infobip
03.2021 - Current
- Drove revenue growth by 25% through strategic upselling, cross-selling, and successful negotiation of contract renewals.
- Successfully acquired key enterprise clients, exceeding new business targets by 30% within first year.
- Implemented customer retention programs that led to 20% improvement in customer retention rates.
Customer Success Manager
Comdata (now Part Of Konecta Group)
01.2020 - 03.2021
- Developed and executed customer success programs, resulting in 25% reduction in churn.
- Collaborated with cross-functional teams to ensure customer expectations were met and exceeded.
- Identified opportunities for upselling and cross-selling, contributing to 15% increase in account expansion and additional revenue
- Streamlined onboarding processes, reducing the time it takes for customers to achieve value and improving time-to-value by 25%
Sales Manager
Adglow
03.2018 - 12.2020
- Implemented innovative sales strategies, including the introduction of targeted marketing technology solutions, resulting in 40% increase in sales conversion rates.
- Cultivated and maintained strong client relationships, leading to a 15% improvement in client satisfaction scores.
- Developed and executed strategic sales plans, resulting in the acquisition of key accounts and surpassing annual sales targets by 25%.
Strategic Partnerships Manager
Western Union
01.2016 - 03.2018
- Successfully identified and onboarded strategic partners, resulting in a 25% expansion of the partner network within fintech industry.
- Drove revenue growth by 30% through collaborative partnerships, leveraging joint offerings and co-marketing initiatives.
- Identified cross-sell and up-sell opportunities within existing partnerships, contributing to a 20% increase in revenue from partner-driven initiatives.
Consultant
Nigel Wright Group
10.2014 - 12.2015
- Provided strategic guidance to clients in talent acquisition, leading to a 25% improvement in the quality of hires and a reduction in time-to-fill.
- Optimized recruitment processes for clients, streamlining workflows and improving overall efficiency, leading to a 20% reduction in recruitment costs.
Project Manager
Ametic
06.2011 - 09.2014
- Instituted continuous process improvement initiatives, resulting in a 20% reduction in project delivery timelines and increased efficiency.
- Managed end-to-end project lifecycles, consistently delivering IT projects on time and within budget, resulting in a 95% success rate.
- Effectively managed project budgets, implementing cost control measures that led to a 15% reduction in overall project expenditures.
Education
University Degree - Advertising, Public Relations And Applied Comms
CENP
Madrid2010
Skills
- Strategic Account Management
- Customer Relationship Management
- Revenue Growth
- SaaS, CPaaS, and IaaS literacy
- AI and Machine Learning Knowledge
- Cloud technology proficiency
- Regulatory Compliance in Tech
- Vendor management skills
Timeline
Enterprise Account Manager
Infobip
03.2021 - Current
Customer Success Manager
Comdata (now Part Of Konecta Group)
01.2020 - 03.2021
Sales Manager
Adglow
03.2018 - 12.2020
Strategic Partnerships Manager
Western Union
01.2016 - 03.2018
Consultant
Nigel Wright Group
10.2014 - 12.2015
Project Manager
Ametic
06.2011 - 09.2014
University Degree - Advertising, Public Relations And Applied Comms
CENP
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