Carla Russo
Dublin
Summary
Dedicated hospitality professional with extensive experience in high-end hotel service. Skilled in team supervision, guest relations, and ensuring exceptional service standards. Motivated to contribute to a professional and customer-focused team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Borgo Santandrea Relais & Chateaux
03.2025 - 11.2025
- Assisted in daily operations to ensure efficient restaurant functionality.
- Learned and applied food safety regulations to maintain health standards.
- Supported staff training on customer service techniques and menu knowledge.
- Collaborated with kitchen team to streamline food preparation processes.
Assistant Restaurant Manager
Borgo Santandrea Relais & Chateaux
04.2023 - 11.2024
Supervisor
Brown's Brasserie
12.2023 - 03.2024
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Educated staff on organizational mission and goals to help employees achieve success.
- Collaborated with staff to enhance workflow and communication.
- Supported team members in maintaining high service standards.
- Assisted in daily operations to ensure smooth guest experiences.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Head Waitress
Borgo Santandrea Relais & Chateaux
04.2021 - 11.2023
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Assisted in menu knowledge, helping patrons make informed choices on food and beverage selections.
- Provided exceptional customer service, ensuring a positive dining experience for guests.
Waitress
Belmond Hotel Caruso
05.2018 - 11.2020
Waitress
Tapas Brindisa
11.2027 - 03.2018
Waitress
Belmond Hotel Caruso
05.2015 - 08.2017
Education
Degree - Science of tourism and business management
Università di Napoli Federico II
NapoliMaster of Arts -
Università Di Bologna
Bologna, ItalySkills
- Team Management: Coordinating and supervising restaurant staff to ensure smooth operations
- Customer Service Excellence: Providing outstanding service and resolving customer concerns effectively
- Inventory and Stock Control: Managing stock levels and minimizing waste to optimize costs
- Problem-Solving: Handling operational challenges with efficiency and composure
- Multitasking Under Pressure: Managing tasks efficiently during peak hours
Certification
- B Licence
- Digital Certificate: EIPASS
LANGUAGES
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Waitress
Tapas Brindisa
11.2027 - 03.2018
Restaurant Manager
Borgo Santandrea Relais & Chateaux
03.2025 - 11.2025
Supervisor
Brown's Brasserie
12.2023 - 03.2024
Assistant Restaurant Manager
Borgo Santandrea Relais & Chateaux
04.2023 - 11.2024
Head Waitress
Borgo Santandrea Relais & Chateaux
04.2021 - 11.2023
Waitress
Belmond Hotel Caruso
05.2018 - 11.2020
Waitress
Belmond Hotel Caruso
05.2015 - 08.2017
Degree - Science of tourism and business management
Università di Napoli Federico II
Master of Arts -
Università Di Bologna