Summary
Overview
Work History
Education
Skills
Certification
Languages
Gdpr Consent
Personal Information
Timeline
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Carlos Alberto Caetano

Carlos Alberto Caetano

Milan

Summary

I 'm Brazilian and with-Commerce Executive skilled and consumer relations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.


Overview

7
7
years of professional experience
1
1
Certification

Work History

E-Commerce Transport Coordinator

Kering Italia S.P.A
04.2020 - Current
  • Coordinate the operations of third-party logistics (3PL) and carriers to ensure the target level of the service for the final customers
  • Monitor courier Performance through defined KPI's
  • Evaluated new technologies and software solutions for potential implementation in transportation management systems, driving continuous improvement efforts within the organization.
  • Supporting the commercial interaction and contractual relationship with transport suppliers
  • Support the WW E-Comm Transport Manager in collecting the sustainability data from the carriers and their reporting in collaboration with Sustainability Department
  • Established strong relationships with Brands resulting in repeat business and positive feedback.
  • Collaborated with cross-functional teams to identify areas for improvement in transportation processes, leading to increased efficiency and cost savings.
  • Support ad hoc analysis, assessment, and presentations (monthly service review, monthly carrier review).
  • Coordinated multiple transport projects simultaneously, achieving successful completion within deadlines.
  • Streamlined transport operations by implementing efficient route planning and scheduling techniques.
  • Ensured timely delivery of goods by closely monitoring shipment progress and addressing potential delays.
  • Developed comprehensive contingency plans to address unexpected disruptions in transportation processes.
  • Improved transport coordinator team performance by providing ongoing training and mentoring to staff members.

E-Commerce Online Store Manager

The Level Group S.R.L
02.2017 - 04.2020
  • Research, identify and propose new procedures to increase effectiveness and efficiency of business processes
  • Management of logistic flows of goods and exchange of information of orders (receipts, shipping for shooting, shipments for requests from physical shops, drop shipment orders, orders in multi-Channel system etc.)
  • Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
  • Management of transport suppliers (TNT, BRT, SDA ..
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Ensure support, clear and effective communication to other department regarding logistic activities.
  • Enhanced site search functionality for easier product navigation and better user experience.
  • Managed inventory levels to ensure timely fulfillment of customer orders and reduced stockouts.
  • Collaborated with cross-functional teams such as IT support or merchandising specialists to troubleshoot technical issues or optimize product offerings continuously.
  • Collaborated with graphic designers on visually appealing website layouts that increased user engagement.
  • Optimized website performance for improved customer experience and higher conversion rates.
  • Monitored competitor activity closely to stay ahead in the market by offering competitive pricing strategies.
  • Analyzed sales data to identify trends, forecast future demand, and make informed purchasing decisions.

Education

Degree in European Literature for publishing and Cultural Production -

Pisa University
11.2010

Skills

  • Competent with most Microsoft Office
  • Experience with Sap
  • Experience with Jira, Service Now, OMNI, and VMS
  • Deep Salesforce (Commerce Cloud and Deskcom)
  • Knowledge of Magento
  • Competent with CRM
  • Warehouse Operations
  • International shipping
  • Supply Chain Management

Certification

  • Lean Six Sigma Yellow belt
  • Pythagoras

Languages

Italian
Bilingual or Proficient (C2)
Portuguese
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Elementary (A2)

Gdpr Consent

Compliance with the GDPR and the Italian Legislative Decree no. 196 dated 30/06/2003 hereby authorize you to use and process my personal details contained in this document. 

Personal Information

Driving License: B

Timeline

E-Commerce Transport Coordinator

Kering Italia S.P.A
04.2020 - Current

E-Commerce Online Store Manager

The Level Group S.R.L
02.2017 - 04.2020

Degree in European Literature for publishing and Cultural Production -

Pisa University

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Carlos Alberto Caetano