Summary
Overview
Work History
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic
Carmela Caminiti

Carmela Caminiti

Santa Teresa di Riva

Summary

- Student at the Faculty of Economics, Banking and Finance, Unime;
- Diploma in Tourism Services Operator, I.I.S.S. S.Pugliatti, Taormina.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Cashier

Ipanema Music Club Disco
Taormina
05.2023 - Current
  • Ability to collect payments and give change to the customer with promptness and attention;
  • welcoming customers and offering assistance and useful information;
  • receiving payments via cash, debit card or credit card;
    carrying out cash counts at the end of the shift, verifying that the amounts are correct;
  • processing the account, communicating the amounts to the customer and issuing receipts and bills;
  • carrying out assigned tasks quickly and efficiently;
    supporting and collaborating with colleagues in managing assigned tasks;
  • covering other areas of activity during work peaks and absences of colleagues;
  • seeking maximum satisfaction with Management requests;
  • organizing and carrying out the workload independently and efficiently;
  • paying attention to and respecting instructions and suggestions received in carrying out the requested activities;
  • managing unforeseen events and work problems quickly and efficiently;
  • carrying out assigned tasks, managing work pressure;
    changing working hours and locations when necessary;
  • using communication capable of facilitating relationships and promoting activity.

Baby sitter

Private
Santa Teresa Di Riva (ME)
01.2023 - 08.2023
  • Play activities with two children aged 2 and 5;
  • accompanying children to school;
  • preparing meals.

Receptionist

Grand Hotel San Pietro, 5 Star Luxury
Taormina
06.2022 - 09.2022
  • Recording of check-in and check-out of each customer of the 5-star Luxury "Grand Hotel San Pietro";
  • control and verification of customer identification credentials in order to guarantee the safety of the staff and the work environment;
  • entering data into the Hotelcube management software to record information about the type of stay and the customer's personal data (skills also acquired for the use of the Hermes management software);
  • management of telephone calls from customers, travel agencies and all the staff of the agencies affiliated with the hotel;
  • showing customers the rooms and services offered by the hotel;
  • planning of events and business trips, booking of transport and venues;
  • front and back office activities and support in the preparation of estimates and invoices;
  • administrative assistance and support, database management and reporting activities;
  • preparation, compilation and archiving of documents and invoices;
  • management of requests for information and complaints;
  • management of the appointment agenda including cancellations and rescheduling following the correct procedures;
  • management and sorting of incoming and outgoing mail, both paper and electronic;
  • preparation, compilation and archiving of documents and invoices;
  • support for document archiving activities in paper and digital format;
  • directing customers to the relevant personnel for a rapid and effective resolution of problems and any complaints and for taking charge of issues relating to specific accounts;
  • warm and friendly welcome of customers, answering general questions, gathering information about the nature of the visit.

Baby sitter

Private
Santa Teresa Di Riva (ME)
07.2021 - 08.2021
  • Babysitter for two children aged 1 and a half and 3 years;
  • encouraging children to respect the rules, limitations and prohibitions established to support the parents' educational project;
  • supporting the child during the parent's separation phase, managing and comforting him/her in moments of crying and reactivity;
  • interacting with parents by regularly sharing the day's activities;
  • accompanying and supervising the children entrusted to them during walks and outdoor activities;
    organizing small shows, musical and artistic activities and games;
  • organizing games and entertainment activities;
    supervising children during outdoor activities;
    monitoring children during games.

Rappresentante d'Istituto

I.I.S.S. S.Pugliatti
Taormina
09.2019 - 08.2020
  • Achievement of the objectives set in the program presented at the elections;
  • clear and effective communication with colleagues, superiors both in person and remotely, taking care to establish a constructive dialogue and open to discussion.

Wedding Planner Helper

Antonio Perrore Banqueting
Santa Teresa Di Riva (ME)
09.2018 - 07.2020
  • Accurate, careful and diligent execution of one's tasks to obtain a quality final result without ever sacrificing operational speed;
  • careful organization of the time and resources available to ensure the correct completion of the banqueting service;
  • design of solutions to resolve minor or more serious problems, synthesis and development of adequate action plans;
  • carrying out the tasks and duties assigned with professionalism, concentration and effectiveness even in situations of intense work pressure, respecting the established deadlines while maintaining high quality standards;
  • achieving the assigned objectives in full compliance with the established timeframes, obtaining satisfactory results both on activities developed individually and by actively participating in team projects with constant commitment, ability and dedication;
  • decisive support to the activities through a flexible approach and ability to adapt to new situations and procedures without ever penalizing the quality of one's work;
  • strong operational autonomy gained thanks to in-depth knowledge of procedures, requirements and work routines;
  • clear and effective communication with colleagues, superiors and customers both in person and remotely, ability to dialogue constructively and open to discussion;
  • motivated and professional support capable of making a valuable contribution to the team's activities in order to achieve common goals thanks to the ability to cooperate synergistically and to communicate in a transparent and effective way.

Tour Guide at the Archaeological Park of Naxos

I.I.S.S. S.Pugliatti
Giardini Naxos (ME)
01.2018 - 01.2020
  • Illustration in foreign languages of the Archaeological Park of Giardini Naxos and its finds to visitors;
  • ability to illustrate in foreign languages tourist itineraries within the town of Taormina.

Squadron Leader

Starfish, AGESCI Scout Group
Santa Teresa Di Riva (ME)
10.2011 - 09.2019
  • Careful organization and planning of recreational activities, identifying objectives and priorities and taking into account the time and resources available to ensure their correct completion;
  • knowledge of the Mediterranean landscape and ability to organize activities to protect the environment in the Ionian area.

Hostess

Taobuk
Taormina
07.2019 - 07.2019
  • Welcome guests.

Hostess

Taormina Film Fest
Taormina
06.2019 - 06.2019
  • Welcome guests.

Hostess Service

NH Hotel 5 Stars
Taormina
05.2019 - 06.2019
  • Hostess service at the 5-star NH hotel in Taormina;
    accurate, careful and diligent execution of one's tasks to obtain a quality final result without ever sacrificing operational speed;
  • decisive support for guest assistance activities during conferences, a flexible approach and ability to adapt to new situations and procedures without ever penalizing the quality of one's work;
  • efficient planning of tasks to be performed by optimizing working times in order to promptly manage unforeseen events and sudden changes;
  • clear and effective communication with colleagues, superiors and customers both in person and remotely, taking care to establish a constructive and open dialogue;
  • management of ordinary and extraordinary activities demonstrating a strong operational autonomy gained thanks to in-depth knowledge of procedures, requirements and work routines;
  • demonstration of a positive and proactive attitude to work, participating with commitment and motivation in the improvement of individual and team results;
  • motivated and professional support able to make a valuable contribution to the team's activities to achieve common goals thanks to the ability to cooperate synergistically and communicate transparently and effectively;
  • use of solutions and approaches that comply with the real needs of the customer to guarantee an excellent service in order to convert the satisfactory experience into loyalty;
  • performance of the tasks and duties assigned with professionalism, concentration and effectiveness even in situations of intense work pressure, respecting the established deadlines while maintaining high quality standards;
  • guarantee of operational effectiveness in multicultural environments thanks to a natural openness, an innate empathetic predisposition and mastery of the English, German, French and Portuguese languages.

Receptionist

Information Office
Taormina
07.2018 - 08.2018
  • Front Office at the Tourist Information Office of the municipality of Taormina;
  • welcoming customers and orientation to the various cultural attractions of Taormina and its surroundings;
  • managing requests for information and complaints;
  • welcoming customers, offering information on the attractions of the Ionian area.

Entertainer

LUX Events And Services
Terrasini (PA)
04.2017 - 04.2017
  • Internship as a tourist entertainer at a tourist village in Terrasini (PA), with the agency "Lux eventi e servizi", with a certificate issued;
  • entertainment for children and adults in campsites and tourist villages;
  • supervision of the group during the entertainment activities to ensure the involvement of guests;
  • creation of entertainment activities for adults and children;
  • information for guests on the program of sports, recreational and artistic activities;
  • search for new creative ideas for the creation of new entertainment activities;
  • organization of performances, games and lessons;
    participation in the creation of activities and events organized by the team;
  • welcoming guests and involving them in entertainment activities;
  • creation of attractive activities for guests in a playful and welcoming context;
  • leading games and group dances with music outdoors;
  • entertainment for children and adults in campsites and tourist villages;
  • organization of the calendar of daily and weekly activities in collaboration with the entertainment team.

Education

First Degree - Economy, Banking And Finance

University of Messina
Messina
07.2024

English

EF Education School
Dublin
12.2021

Diploma of Tourist Services Operator - Technical Institute Tourism

I.I.S.S. S.Pugliatti
Taormina
06.2020

Erasmus Kulturkiosk - English Language And German Language

Danzig
Gdansk High School
11.2019

Skills

Knowledge of foreign languages: English, German, French, Portuguese

  • english: level B1 (EF Education School of Ireland certification);
  • english: level A2 (Cambridge Institute certification);
  • german: level A1 (Goethe Institut certification);
  • french: level B1 (DELF certification);
  • portuguese (Brazilian): basic level

Languages

Inglese
Intermedio
B1
Francese
Intermedio
B1
Tedesco
Elementare
A2
Portoghese
Principiante
A1
Italiano
Bilingual or Proficient (C2)

Certification

ECDL, seguenti certificazioni:

  • IT Security;
  • Microsoft Excel;
  • Microsoft Word;
  • Microsoft Power Point.

Software statistici:

  • R;
  • SPSS.

Affiliations

  • 2° premio nella graduatoria del concorso letterario Engel von Bergeiche per la riflessione "La solitudine";
  • 1° premio ex aequo per la sez. Poesia in lingua italiana Minori, 2a edizione del Premio Internazionale "Centomila artisti per il cambiamento - Siracusa 2019";
  • 3° premio per la sezione Ragazzi, dal Premio di Poesia Enrico Furlini 2019;
  • 3° premio per la sezione Ragazzi, del Premio Letterario di Poesia "MittAffet allo scrittore Arum Apulum" -2019;
  • menzione d'onore al concorso letterario intitolato "Patrizio Graziani" per la poesia "Scorre la vita";
  • menzione d'onore al concorso letterario "Il Convivio" per la poesia "Scorre la vita";
  • premio Speciale "Rivelazione Poeta" del concorso letterario "Vita Via Est" per la poesia "Una nota di libertà";
  • certificato di segnalazione per la sez. Poesia in italiano a tema libero, con la poesia "Scorri la vita", 4 edizione del Premio Culturale Nazionale "Unicamilano 2018";
  • certificato di segnalazione per la sez. Racconto a tema libero, con la riflessione "Solitudine", 4 Edizione Premio Nazionale Culturale "Unicamilano 2018";
  • attestato di Poeta Finalista, al 16 Concorso Inedito di Poesia d'Amore "Verrà la mattina e avrà il tuo verso", Comunità Letteraria Aletti Editore, Aletti Editore dal 1994;
  • diploma di Merito, Il Tiburtino edizione 2019;
  • attestato di premio e relazione speciale per la sezione B, anno 7 del Premio Internazionale di Poesia Inedita "I colori dell'anima";
  • premio e selezione speciale, per la sez.B del Premio internazionale di poesia inedita "I colori dell'anima", dell'associazione " "Mondo fluttuante" - Savona 28 settembre 2019.

Timeline

Cashier

Ipanema Music Club Disco
05.2023 - Current

Baby sitter

Private
01.2023 - 08.2023

Receptionist

Grand Hotel San Pietro, 5 Star Luxury
06.2022 - 09.2022

Baby sitter

Private
07.2021 - 08.2021

Rappresentante d'Istituto

I.I.S.S. S.Pugliatti
09.2019 - 08.2020

Hostess

Taobuk
07.2019 - 07.2019

Hostess

Taormina Film Fest
06.2019 - 06.2019

Hostess Service

NH Hotel 5 Stars
05.2019 - 06.2019

Wedding Planner Helper

Antonio Perrore Banqueting
09.2018 - 07.2020

Receptionist

Information Office
07.2018 - 08.2018

Tour Guide at the Archaeological Park of Naxos

I.I.S.S. S.Pugliatti
01.2018 - 01.2020

Entertainer

LUX Events And Services
04.2017 - 04.2017

Squadron Leader

Starfish, AGESCI Scout Group
10.2011 - 09.2019

First Degree - Economy, Banking And Finance

University of Messina

English

EF Education School

Diploma of Tourist Services Operator - Technical Institute Tourism

I.I.S.S. S.Pugliatti

Erasmus Kulturkiosk - English Language And German Language

Danzig
Carmela Caminiti