Summary
Overview
Work History
Education
Skills
References
EDUCATION
Timeline
Generic
CAROLINA COMPAGNONI

CAROLINA COMPAGNONI

Bozzolo

Summary

To secure regular work on weekends & public holidays as well as other occasions as agreed.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

13
13
years of professional experience

Work History

Caposala

Ristorante Le Spigolatrici
01.2025 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery.
  • Adapted quickly to changing priorities during peak hours, ensuring guest satisfaction.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Answered customers' questions, recommended items, and recorded order information.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
  • Advised customers about special offerings and menu items to help drive sales.
  • Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Segretaria Specializzata

Compagnoni Segnaletica Di Compagnoni Fiore & C. S.a.s.
01.2020 - 02.2024
  • Assisted in data entry and maintained accurate records using company-specific software systems.
  • Streamlined filing processes to enhance document retrieval efficiency and organization.
  • Developed and maintained positive relationships with clients through effective communication strategies.
  • Supported project management by tracking deadlines and ensuring timely completion of tasks.
  • Handled correspondence and inquiries, providing prompt responses to enhance client satisfaction.
  • Implemented office supply inventory management practices to reduce costs and improve availability.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
  • Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.

waitress, hostess and Room manager

Savoy Hotel
12.2017 - 01.2019
  • I worked as a waitress and also to hostin guest in cerimony, party and meeting and i was a room manager in the restaurant of the hotel, i also training a new stuff for the bar position
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Collaborated with kitchen staff to maintain smooth operations during peak hours.
  • Processed orders efficiently, ensuring accuracy and timely delivery of food and beverages.
  • Maintained cleanliness and organization of dining areas to enhance guest experience.
  • Handled cash transactions accurately, balancing cash register at end of shifts.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Au Pair

Melbourne Family
12.2017 - 01.2019
  • I work Monday – Friday until 4pm for a family in Brighton with 2 children. I am responsible for child care, school drop off, preparing food and other home duties.
  • Supervised daily activities for children, ensuring safety and engagement in age-appropriate tasks.
  • Assisted with homework and educational projects, fostering a supportive learning environment.
  • Developed and implemented creative play activities that enhanced children's social skills and coordination.
  • Managed schedules for school drop-offs and extracurricular activities, ensuring punctuality and organization.
  • Communicated regularly with parents regarding children's progress and behavior, strengthening family relationships.
  • Organized playdates and outings, enhancing children's social interactions within the community.
  • Developed strong bonds with host family members resulting in lasting relationships beyond contract term.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
  • Provided reliable transportation to various appointments, activities, and outings while maintaining safety standards.
  • Organized age-appropriate educational trips to local museums, parks, zoos stimulating curiosity about the world around them.
  • Supported emotional development through empathetic listening and guidance during difficult situations or conflicts.
  • Assisted with housework such as laundry and cooking.
  • Assisted in improving children''s academic performance by providing tutoring and homework support.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Taught children basic life skills, manners and personal hygiene.

Farm & Homestead

Red Rock Rural Company
09.2017 - 12.2017
  • I worked for 3 months on a rural farm in Colac to secure my second year working holiday visa in Australia. I fed the animals, took care of the 3 children, school drop off, food preparation & home duties.
  • Self-motivated, with a strong sense of personal responsibility.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Housekeeping & Waitress

Grand Pacific Hotel
07.2017 - 09.2017
  • I was responsible to finish my allocated amount of rooms to clean and loved working in the restaurant as a waitress, getting to know the customers and helping to create a happy, positive atmosphere.
  • Provided exceptional customer service to enhance guest satisfaction and promote repeat business.
  • Managed multiple tables efficiently in a fast-paced environment, ensuring timely order delivery.
  • Collaborated with kitchen staff to ensure accurate food presentation and adherence to quality standards.
  • Handled cash transactions and processed payments accurately using point-of-sale systems.
  • Maintained cleanliness and organization of dining areas, contributing to overall restaurant ambiance.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Venue Manager

Gaudi Club
06.2014 - 12.2016
  • I was responsible for day to day management, staff roster, business admin, ordering and stock take and bartending.
  • Collaborated with vendors to coordinate logistics for events, optimizing resource allocation.
  • Managed venue operations, ensuring seamless event execution and customer satisfaction.
  • Developed and implemented safety protocols, enhancing compliance and risk management.
  • Oversaw inventory management, ensuring availability of essential supplies for events.
  • Analyzed event feedback to refine processes, driving continuous improvement in service delivery.
  • Established relationships with local businesses to enhance venue visibility and partnerships.
  • Managed staff scheduling, hiring, and training to ensure a high level of service quality at all times.
  • Maintained updated knowledge of industry trends, competitor offerings, and market demands to inform strategic decisions about future event offerings at the venue.
  • Conducted regular venue maintenance checks and oversaw repairs as needed, maintaining a safe and visually appealing environment for guests.
  • Increased repeat business by consistently providing exceptional customer service to clients throughout the planning process, event execution, and post-event followup.
  • Negotiated favorable contracts with suppliers to reduce costs while maintaining high-quality products and services for events.
  • Maximized cost-effectiveness by complying with budget, labor and revenue benchmarks.
  • Ensured smooth execution of events by coordinating logistics, catering, audio-visual equipment, and other essential services.
  • Implemented comprehensive risk management strategies to minimize potential liabilities related to health and safety regulations, alcohol service policies, etc.
  • Established positive working relationships with local authorities such as police departments and licensing boards to ensure compliance with regulatory requirements.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Bartender & Waitress

Various bars, restaurants & night clubs
06.2014 - 12.2016
  • Waitressing & bartending.
  • While studying
  • Crafted cocktails and beverages with precision, ensuring high-quality service.
  • Maintained cleanliness and organization of bar area for optimal efficiency.
  • Assisted in inventory management, tracking supplies and reordering as necessary.
  • Engaged with customers to provide exceptional service and enhance their experience.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
  • Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
  • Tracked bar stock levels and promptly replenished low materials to prevent shortages.
  • Accurately processed orders and payments using POS systems, enhancing operational efficiency.
  • Collaborated with kitchen staff to coordinate timely food delivery, minimizing wait times during peak hours.
  • Assisted in training new team members on menu offerings and service standards, promoting teamwork and consistency.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Manager's assistant

Italfood
11.2012 - 02.2013
  • Work in Dubai for a cheese's italian factory Italfood
  • I was manager's assistant, attended meetings and checked if the staff respected the hygiene regulations required by law
  • Supported management in daily operations, ensuring smooth workflow and efficient task completion.
  • Managed inventory tracking systems to maintain accurate records and optimize stock levels.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Volunteered to help with special projects of varying degrees of complexity.

Education

Primary and secondary education -

Master of Arts - Sociologia Con Specializzazione in Criminologia

University of Political Sciences of Bologna And Catholic University of The Sacred Heart of Milan
09.2012

degree - Sociology applied with Specialization Criminology

01.2012

degree - Sociology and Criminological Sciences for Safety

01.2010

Diploma - Advertising Graphic Design

01.2007

Skills

  • Faster learner
  • Punctual
  • Languages: Mother tongue Italian, intermediate English
  • Hold a valid driver's license
  • Team player
  • Trustworthy
  • Fluent in Italian & intermediate English
  • Marketing
  • Financial management
  • Business development
  • Administrative oversight
  • Regulatory compliance

References

Henry, Pakitu, 0438 361 961

EDUCATION

  • Internship of six months in Isogonia investigative agency Forlì (Italy)
  • Volunteering at a summer camp school Ravaldiño Forlì (Italy)
  • Internship seven month sin' Judicial Psychiatric Hospital of Castiglione (Italy)

Timeline

Caposala

Ristorante Le Spigolatrici
01.2025 - Current

Segretaria Specializzata

Compagnoni Segnaletica Di Compagnoni Fiore & C. S.a.s.
01.2020 - 02.2024

waitress, hostess and Room manager

Savoy Hotel
12.2017 - 01.2019

Au Pair

Melbourne Family
12.2017 - 01.2019

Farm & Homestead

Red Rock Rural Company
09.2017 - 12.2017

Housekeeping & Waitress

Grand Pacific Hotel
07.2017 - 09.2017

Venue Manager

Gaudi Club
06.2014 - 12.2016

Bartender & Waitress

Various bars, restaurants & night clubs
06.2014 - 12.2016

Manager's assistant

Italfood
11.2012 - 02.2013

degree - Sociology applied with Specialization Criminology

degree - Sociology and Criminological Sciences for Safety

Diploma - Advertising Graphic Design

Primary and secondary education -

Master of Arts - Sociologia Con Specializzazione in Criminologia

University of Political Sciences of Bologna And Catholic University of The Sacred Heart of Milan

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