Carolina Garrino
Customer Director
Pecetto Torinese,Turin
Summary
Global Key Account Manager managing complex client multi products portfolio. Positive attitude and determination in finding quick and successful problem resolutions. Competency in defusing high-pressure situations. Proficient analytical skills to meet and exceed company goals.
Overview
24
24
years of professional experience
1
1
The Essential Negotiator
1
1
Nego Pro
Work History
Customer Director Trucks
Minebea AccessSolutions Italia S.p.a. (Minebea Mitsumi Group)
2020.01 - Current
- Establish and nurture customer relationship.
- Collaborate with other departments to develop solutions for cross-functional challenges affecting customers.
- Collaborate with finance department on invoicing accuracy and debt collection.
- Negotiate in accordance to Group's strategy.
- Contract's risk assessment.
- Define and implement customer business plans (ten years plan, medium term plan, annual operating plan, 6months review).
- Report business status to International Management.
- RFQ management (sourcing and change request).
- Foster high retention rate to achieve continuous revenue growth.
Project Manager
U-Shin Italia S.p.a.
2016.10 - 2019.12
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Customer Service Manager
U-Shin Italia S.p.a.
2013.05 - 2016.09
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Accomplishment: Customer Service rate at 95% stable for all Customers
Customer Service Contact
Valeo Sicurezza Abitacolo S.p.a.
2002.02 - 2013.05
- Customer Service Contact for VW Group, NISSAN
Education
Bachelor of Science - Economics And Management
Politecnico
Torino07.1998
Skills
- Inter-department collaboration
- Customer Relations
- Account Management
- Positive Attitude
- Teamwork and Collaboration
- Time Management
- Organizational Skills
- Attention to Detail
- Decision-Making
- Proficient in SAP and SALESFORCE
Schooleducation
- 10/1999, Milan, Politecnico State examination
- 07/1998, Turin, Politecnico Degree in Management Engineering
- 06/1992, Turin, Scientific diploma
Personal Information
- Date of Birth: 08/05/73
- Nationality: Italian
Certification
2024 01, The Essential Negotiator
2021 03, Nego Pro
Martial arts, Gardening
Family, martial art and gardening fulfill my free time.
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
German
Intermediate (B1)
Timeline
Customer Director Trucks
Minebea AccessSolutions Italia S.p.a. (Minebea Mitsumi Group)
2020.01 - Current
Project Manager
U-Shin Italia S.p.a.
2016.10 - 2019.12
Customer Service Manager
U-Shin Italia S.p.a.
2013.05 - 2016.09
Customer Service Contact
Valeo Sicurezza Abitacolo S.p.a.
2002.02 - 2013.05
Bachelor of Science - Economics And Management
Politecnico