Carolina Garrino
Customer Manager
Pecetto Torinese,Turin
Summary
Passionate Customer Manager offering 22-year track record of cultivating customer loyalty and retention. Able to manage multiple priorities with a positive attitude. Determined in finding quick and successful problem resolution. Competency in defusing high-pressure situations. Proficient analytical skills to meet and exceed company goals.
Overview
22
22
years of professional experience
1
1
The Essential Negotiator
1
1
Nego Pro
Work History
Customer Manager Stellantis, Trucks
Minebea AccessSolutions Italia S.p.a. (Minebea Mitsumi Group)
01.2020 - Current
- Establish and nurture customer relationship.
- Maintain client files via Salesforce sw with sales contracts, records of client interactions, client notes, and other information.
- Collaborate with other departments to develop solutions for cross-functional challenges affecting customers.
- Collaborate with finance department on invoicing accuracy for applicable products, services.
- Negotiate in accordance to Group's strategy.
- Contract's risk assessment.
- Define and implement customer business plans (ten years plan, medium term plan, annual operating plan, 6months review).
- Report business status to International Management (i.e Monthly Sales meeting with HQ, Japan).
- RFQ management (new sourcing and serial programs’ modifications).
- Best practices share and resources training plan.
- Supervise daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Accomplishment: Raw Material price increase Customer contribution, 6,2 M€ as from 1/1/2022, Stellantis D-cross sourcing Awarding 12 M€ lifetime, M9S Awarding 11M€
Project Manager
U-Shin Italia S.p.a.
10.2016 - 12.2019
- Monitored project progress, identified risks and took corrective action as needed.
- Reported regularly to managers on project budget, progress, and technical problems.
- Analyzed project performance data to identify areas of improvement.
- Managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
Customer Service Manager
U-Shin Italia S.p.a.
05.2013 - 09.2016
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Accomplishment: Customer Service rate at 95% stable for all Customers
Customer Service Contact
Valeo Sicurezza Abitacolo S.p.a.
02.2002 - 05.2013
- Customer Service Contact for VW Group, NISSAN
Education
Bachelor of Science - Economics And Management
Politecnico
Torino07.1998
Skills
- Inter-department collaboration
- Customer Relations
- Account Management
- Positive Attitude
- Teamwork and Collaboration
- Time Management
- Organizational Skills
- Attention to Detail
- Decision-Making
- Proficient in SAP and SALESFORCE
Schooleducation
- 10/1999, Milan, Politecnico State examination
- 07/1998, Turin, Politecnico Degree in Management Engineering
- 06/1992, Turin, Scientific diploma
Personal Information
- Date of Birth: 08/05/73
- Nationality: Italian
Certification
2024 01, The Essential Negotiator
2023 04, Aggiornamento Preposto
2021 03, Nego Pro
2019 07, Preposto
Martial arts, Gardening
I started to practice Martial Arts in 2022 because I wanted to approach this discipline having the target to become black belt. I couldn't take better decision. I'm practicing twice per week. Gardening is activity I manage especially during the week end. I take care of the garden, fruit trees and ornamental plants.
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
German
Intermediate (B1)
Timeline
Customer Manager Stellantis, Trucks
Minebea AccessSolutions Italia S.p.a. (Minebea Mitsumi Group)
01.2020 - Current
Project Manager
U-Shin Italia S.p.a.
10.2016 - 12.2019
Customer Service Manager
U-Shin Italia S.p.a.
05.2013 - 09.2016
Customer Service Contact
Valeo Sicurezza Abitacolo S.p.a.
02.2002 - 05.2013
Bachelor of Science - Economics And Management
Politecnico
2024 01, The Essential Negotiator
2023 04, Aggiornamento Preposto
2021 03, Nego Pro
2019 07, Preposto
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