Carolina Murini

Intermediary between shipowners and cargo owners,
specialized in the Handysize sector, continent - Mediterranean - Black Sea.

• Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
• Conducted research to answer questions and handle issues using multiple systems and resources.
• Recorded supporting documentation for phone calls and written correspondence.

Pre-sales and after-sales customer support, technical resolution
advanced, control of orders, communication with
suppliers and resellers.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Customer service at Genoa stations, assistance with the acquisition of
travel documents and subscriptions, controls on board the trains.

Pre-sales and after-sales customer support, resolution
advanced technique, control of orders, communication with
suppliers and resellers.

Pre-sales and after-sales customer support, technical resolution,
order control, communication with suppliers and
resellers.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer emails to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Responded to customer messages on a simultaneous chat to answer questions about products and services.
• Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
• Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Serveuse de salle dand le bistro et vendeuse de bières artisanales.

• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Greeted new customers, discussed specials, and took drink orders.

Customer reception, check-in, check-out.

• Developed and maintained current spreadsheets for tracking and analysis of office data.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Kept reception area clean and neat to give visitors positive first impression.