Work Preference
Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
LANGUAGES
Timeline
ADDITIONAL INFORMATION
Generic
Carolina Sagula Prado
Open To Work

Carolina Sagula Prado

Montefiascone,VT

Work Preference

Desired Job Title

Manager / ReceptionistAccommodation Manager (Owner)Customer Service Manager (Freelance - Remote)Hospitality Services CoordinatorBusiness Development Manager (Part-Time)

Work Type

Full TimeContract WorkSeasonal Work

Location Preference

On-Site
Location: Montefiascone, VT, IT
Open to relocation: Yes

Minimum Desired Compensation

45000/yr

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsTeam Building / Company RetreatsPaid sick leavePaid time off

Summary

Hospitality professional with cross-functional experience in hotels, restaurants, and bar operations, gained in international and high-pressure environments. I specialized in Front Office, Guest Relations, Food & Beverage, and operational management, with a strong focus on service excellence, guest satisfaction, and team coordination. Excellent communication, organizational, and problem-solving skills.

Experienced with managing front desk operations and delivering exceptional customer service. Utilizes effective communication and organizational skills to ensure smooth daily operations. Track record of fostering team collaboration and adapting to changing needs.

Overview

1
1
Certification
19
19
years of professional experience

Work History

Manager / Receptionist

Hotel AM See
Bavaria, Germany
09.2025 - 12.2025
  • Supervised front office operations and guest reception activities.
  • Managed reservations, payments, and digital records using hotel management software.
  • Provided full guest assistance in English within a multicultural environment.
  • Ensured high service standards and customer satisfaction.

Accommodation Manager (Owner)

Montefiascone
Montefiascone, Italy
03.2021 - 09.2024
  • Managed all operational aspects of tourist accommodation.
  • Coordinated check-in/check-out and guest communication.
  • Maintained quality standards and guest satisfaction.
  • Oversaw organization and daily logistics

Customer Service Manager (Freelance - Remote)

07.2022 - 04.2024
  • Delivered multichannel customer support (email, phone, chat, social media)
  • Managed complaints and conflict resolution
  • Improved service quality through continuous customer feedback analysis

Hospitality Services Coordinator

1st Mountain Hotel
Austria
01.2023 - 04.2023
  • Coordinated housekeeping and room service operations during peak season.
  • Provided operational support to Food & Beverage services.
  • Responded efficiently to guest requests and resolved issues.
  • Trained seasonal staff and ensured compliance with hygiene and safety standards.

Business Development Manager (Part-Time)

Jarrard & Associates
USA / Remote
02.2019 - 11.2021
  • Managed international client relationships
  • Coordinated remote teams and supported operational processes.
  • Optimized workflows and enhanced customer experience

Customer Service Manager

RSPCA
London, United Kingdom
05.2013 - 10.2013
  • Improved customer satisfaction through effective team management
  • Supervised daily customer service operations

Team Leader / Restaurant Supervisor

J.D. Wetherspoons
United Kingdom
10.2012 - 05.2013
  • Managed daily restaurant and bar operations in a high-volume environment.
  • Coordinated and trained front-of-house and bar staff
  • Ensured Food & Beverage quality standards
  • Increased customer satisfaction and service efficiency

Receptionist & Catering Specialist

Hotel San Giorgio
Civitavecchia, Italy
01.2007 - 01.2010
  • Managed front desk operations using OPERA PMS
  • Coordinated catering services for hotel events.
  • Supervised a team of 12 hospitality staff.
  • Achieved a 35% increase in guest satisfaction ratings.

Education

High School Diploma -

Instituto Educacional EJA Brasil EAD LTDA
09-2025

Middle School Diploma - undefined

Giuseppe Foti Institute
06-2023

Higher Education Studies - undefined

EE Caetano de Campos - Consolação
09-2002

Skills

  • Communication Skills
  • Excellent interpersonal skills with international clientele
  • Clear, professional, and empathetic communication
  • Organizational & Management Skills
  • Team coordination and shift scheduling
  • Operational planning and process optimization
  • Front Office and Guest Relations
  • Hotel operations management
  • Restaurant management and floor supervision
  • Bar service and beverage preparation
  • Food & Beverage staff coordination and training
  • Customer service and client retention
  • OPERA Property Management System
  • Hotel management software
  • CRM tools and digital communication platforms
  • Strong organization
  • Customer service expertise
  • File organization
  • Guest relations

Accomplishments

  • Resolved product issue through consumer testing.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Certification

English Language Certification - C2 Level (CEFR), 2025

LANGUAGES

Italian: Native
English: C2 - Full Professional Proficiency

Timeline

Manager / Receptionist

Hotel AM See
09.2025 - 12.2025

Hospitality Services Coordinator

1st Mountain Hotel
01.2023 - 04.2023

Customer Service Manager (Freelance - Remote)

07.2022 - 04.2024

Accommodation Manager (Owner)

Montefiascone
03.2021 - 09.2024

Business Development Manager (Part-Time)

Jarrard & Associates
02.2019 - 11.2021

Customer Service Manager

RSPCA
05.2013 - 10.2013

Team Leader / Restaurant Supervisor

J.D. Wetherspoons
10.2012 - 05.2013

Receptionist & Catering Specialist

Hotel San Giorgio
01.2007 - 01.2010

Higher Education Studies - undefined

EE Caetano de Campos - Consolação

Middle School Diploma - undefined

Giuseppe Foti Institute

High School Diploma -

Instituto Educacional EJA Brasil EAD LTDA

ADDITIONAL INFORMATION

Available for roles such as Front Office Manager, Guest Relations Manager, Hotel Manager, Restaurant Manager, Bar Supervisor, or Barista in national and international hospitality environments.
Carolina Sagula Prado