Cassidy Fickes
Customer Care
Deltona,CR
Summary
Ambitious, self-motivated customer care expert with 6+ years in client relations. Excellent communication skills, problem resolution and positive customer experience. Flexible, decisive leader maintaining service, accountability and training for fast-paced environments. Accompanied by a background in tourism, fitness and living abroad.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Location Coordinator
AIFS
03.2023 - 08.2024
- Main point of contact for students interning in Florence, providing constant advice and support.
- Organized day trips and excursions to promote cultural integration.
- Served as a liaison between students and employers, fostering collaboration and effective problem-solving efforts.
- Provided 24/7 emergency support and service to students.
- Resolved housing issues.
Destination Manager
Carpe Diem Tours
09.2022 - 08.2024
- Collaborated and negotiated with restaurants and bars in Florence, Italy to create a memorable experience for tourists.
- Scheduled tours and guides.
- Managed budgets for multiple tours, ensuring cost-effective planning and execution.
- Conducted market research to identify trends and opportunities for growth in the travel industry.
- Account management.
Server/Hostess
Locale
08.2021 - 10.2022
- Provided quality customer service to clients in the restaurant and renowned cocktail bar.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
English Teacher
Conservatorio San Pier Martire
10.2021 - 06.2022
- Taught English in a private elementary school in Florence using the CLIL method.
- Prepared and implemented lesson plans covering required course topics to grades 1 through 5.
Children's Fitness Instructor
My Gym
10.2019 - 10.2020
- Led group fitness, gymnastics and dance classes for children between the ages of 6 months to 13 years.
- Modeled and reinforced positive behaviors with diverse techniques.
- Delivered fun and motivating group fitness classes designed to improve fine motor skills of children.
Medical Receptionist
Advent Health Pediatrics
06.2018 - 03.2019
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
Student Financial Services Rep
Remington College
6 2013 - 6 2018
- Assisted students with applying for Federal Student Aid through government sites.
- Created spreadsheets, helped with administrative duties such as making phone calls, online document filing, faxing, scanning and printing and communicating with Admissions representatives and future students.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Associate's Degree -
Seminole State College
08.2012 - 5 2015
Bachelor of Science - Exercise Science
University of Central Florida
Orlando, FL 8 2015 - 5 2018
Skills
Organization
Data Entry
Communication
Teamwork
Leadership
Creativity
Empathy
Time Management
Public Speaking
Planning
Traveling
Customer Support
Certification
TEFL Certification, 2021
Languages
Italian
Upper intermediate (B2)
Timeline
Location Coordinator
AIFS
03.2023 - 08.2024
Destination Manager
Carpe Diem Tours
09.2022 - 08.2024
English Teacher
Conservatorio San Pier Martire
10.2021 - 06.2022
Server/Hostess
Locale
08.2021 - 10.2022
Children's Fitness Instructor
My Gym
10.2019 - 10.2020
Medical Receptionist
Advent Health Pediatrics
06.2018 - 03.2019
Associate's Degree -
Seminole State College
08.2012 - 5 2015
Student Financial Services Rep
Remington College
6 2013 - 6 2018
Bachelor of Science - Exercise Science
University of Central Florida
8 2015 - 5 2018
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