Caterina Florio
Florence
Summary
Adept Makeup Artist and Sales Assistant with a proven track record of elevating client satisfaction through creative makeup application and expert product knowledge. At Freelance and Intimissimi, enhanced beauty and sales outcomes by mastering skin-tone management and building strong customer relationships. Excelled in high-definition makeup and interpersonal skills, consistently adapting to industry trends.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Makeup Artist
Freelance
Dubai
03.2023 - 12.2023
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Sanitized makeup tools to avoid spread of infection.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Advised clients on proper skincare routines, promoting healthy skin as the foundation for flawless makeup application.
- Demonstrated and explained use of different beauty products to educate customers.
- Scheduled onsite and offsite makeup appointments for clientele.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Adapted quickly to emerging makeup trends, keeping services relevant and appealing to broad client base.
- Coordinated with photographers and stylists to achieve desired looks for editorial shoots, ensuring cohesive and striking visual outcomes.
Sales Assistant
Intimissimi
Florence, Italy
10.2021 - 10.2022
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Established rapport with customers using active listening and interpersonal skills.
- Executed visual merchandising strategies to attract customers and drive sales.
- Updated product displays regularly, keeping store appearance fresh and appealing.
Makeup Artist
Freelance
Between Florence And Milan, Italy
01.2018 - 09.2021
- Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Sanitized makeup tools to avoid spread of infection.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Worked closely with fellow Makeup Artists to share knowledge, elevating overall team expertise in various techniques.
- Adapted quickly to emerging makeup trends, keeping services relevant and appealing to broad client base.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
Sales Assistant Intern
Calvin Klein
Milan, Italy
05.2018 - 11.2018
- Supported visual merchandising efforts, creating eye-catching displays that promoted key products.
- Increased sales by proactively engaging with customers and providing product recommendations.
- Participated in staff training sessions to broaden knowledge of industry trends and best practices.
- Maintained an organized and visually appealing store environment to attract and retain clientele.
- Assisted in inventory management for optimal stock levels and timely order fulfillment.
- Provided exceptional support to fellow team members during peak hours or high-volume periods, ensuring smooth operations across all departments.
- Assisted customers with prompt and polite support in-person and via telephone.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Performed cash, card, and check transactions to complete customer purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Recommended complementary purchases to customers, increasing revenue.
Education
Make Up Artist Certificate LEVEL II - Beauty
MUD Make-up Designer
Milan, Italy11-2017
Make Up Artist Certificate LEVEL I - Beauty
MUD Make-up Designer
Milan, Italy10-2017
Admission 5th Year High School - Classical Literature And Humanities
Liceo Classico Galileo
Florence, Italy05-2017
Skills
- Sales and upselling
- Clear communication
- Product knowledge
- Detail-orientated
- Sales strategy
- Product promotion
- Problem-solving
- Visual merchandising
- Beauty treatment recommendation
- Customer consultation
- Trend monitoring
- Makeup application
Certification
- Make up Artist Certificate, MUD Make-up Designory Academy
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
Makeup Artist
Freelance
03.2023 - 12.2023
Sales Assistant
Intimissimi
10.2021 - 10.2022
Sales Assistant Intern
Calvin Klein
05.2018 - 11.2018
Makeup Artist
Freelance
01.2018 - 09.2021
Make Up Artist Certificate LEVEL II - Beauty
MUD Make-up Designer
Make Up Artist Certificate LEVEL I - Beauty
MUD Make-up Designer
Admission 5th Year High School - Classical Literature And Humanities
Liceo Classico Galileo