Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Caterina Folchi

New York

Summary

As a hard-working entry-level candidate with a Psychology Degree and a Human Development minor, as well as some work experience in various fields, I have developed a diverse set of skills and experiences that make me a valuable asset to any team. I am a successful entrepreneur, having run a profitable online clothing shop with over 300 sales.
I excel in teamwork, creativity, customer service, social media, sales operations, product sourcing, and communication.
My ability to fluently speak both Italian and English, as well as understand French, allows me to communicate effectively with international partners. Overall, I am a versatile and adaptable worker with a range of skills that make me an asset in various industries.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Online Business Manager

Self-Employed
02.2019 - Current
  • Communicated with customers and vendors positively with particular attention to problem resolution.
  • Researched industry and marketplace trends to enhance sales techniques and meet customer needs.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Completed over 300 sales with over 140 5 star reviews

Retail Sales Associate

Spazio Idea
05.2023 - 09.2023
  • Greeted customers and helped with product questions, selections, and purchases.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Operations Intern

Agroventures
05.2023 - 08.2023
  • Studied with senior staff to develop deep understanding of team processes and full operational activities.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Traveled throughout Europe to meet with potential customers.

Barista

Hudson Cafe
03.2022 - 04.2023
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Controlled line and crowd with quick, efficient service.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Project Managment Intern

Vextachem
05.2021 - 08.2021
  • Identified project scopes, constraints, risks and deadlines.
  • Supported project managers in managing schedules and milestones.
  • Worked with senior project managers to assist with day-to-day functions.


Education

Bachelor of Arts - Psychology And Human Development

University of Connecticut
Connecticut
05.2023

Skills

  • Merchandising and Display
  • Team Cooperation
  • Conflict Resolution
  • Strong Communication and Interpersonal Skills
  • Product Sourcing
  • Customer Service
  • Retail Operations Management
  • Fashion Forecasting
  • Social Media Management

Certification

Management of Fashion and Luxury Companies, Università Commerciale Luigi Bocconi, 2023

Languages

Italian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)

Timeline

Retail Sales Associate

Spazio Idea
05.2023 - 09.2023

Operations Intern

Agroventures
05.2023 - 08.2023

Barista

Hudson Cafe
03.2022 - 04.2023

Project Managment Intern

Vextachem
05.2021 - 08.2021

Online Business Manager

Self-Employed
02.2019 - Current

Bachelor of Arts - Psychology And Human Development

University of Connecticut

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Caterina Folchi