Caterina Ragnedda
Employee
Arzachena,SS
Summary
0721, Baia Sardinia Italy Professional Summary Dedicated and experienced customer service professional with many years of industry experience working in fast paced and demanding environments to provide customers with the highest level of customer service possible. Goal orientation and commitment to finding solutions to any problem. Proven ability to manage front desk situations with kindness and elegance, in addition to managing various administrative tasks
Overview
25
25
years of professional experience
2
2
Languages
Work History
Administrative Employee
Turmo Travel
Olbia, Italy
05.2022 - 10.2022
- Management of reservations for tourist services such as transfers, group and private tours.
- Registration of Tour Operator bookings made via import or manual upload.
- Responsible for the exclusive management of Alpitour Tour Operator with processing lists, allocation of vehicles, scheduling of transfer schedules, telephone and email assistance.
- Customer support with quick solutions to unforeseen and problems in the work activity.
- Management of the assigned activities in full autonomy thanks to the skills acquired.
Claims Customer Service Representative
AIRITALY
Olbia
01.2013 - 05.2021
- Handling of passenger complaints after flight in compliance with Italian and international regulations and in relation to company guidelines in case of denied boarding, cancellation and prolonged delay of flights
- Management of complaints due to loss, delayed delivery and damage to baggage
- Checks with other sectors in order to obtain information necessary for management of complaints
- Finalise complaints with official sending to the passenger by letter and / or email
- Refund processing by bank transfer and / or credit card when compensation is due
- Preparation of monthly report for accounting claims.
Call Center Agent
AIRITALY
Olbia
05.2002 - 12.2012
- Support passengers by providing information on flights, destinations, fares, special offers and other travel products
- Issue of tickets according to customer needs, entry of passenger data (personal data and travel documents), payment management, sending the flight ticket together with the payment receipt
- Change of time or class of travel, addition of new baggage, change of seat assigned or cancellation of travel
- Assistance at the ticket offices, at the airports for the management of departing passengers
- Issuance of tickets for both on-duty flight personnel and for leisure travel.
Receptionist
London Court Hotel
London
02.1999 - 12.2001
- Answered central telephone system and directed calls accordingly
- Confirmed appointments, communicated with clients and updated client records
- Resolved customer problems and complaints
- Corresponded with clients through email, telephone or postal mail
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Shop Assistant
THE HIGHLANDS
London
08.1996 - 12.1998
- Checked incoming orders and organized new stock
- Responsibility of shop opening and closing
- Receipt and control of returns, defective or damaged items, including refunds and adjustment of invoices
- Pricing of garments, implementation of anti-theft systems and placement in the shop
- Regular reorganization of displays and shelves.
Education
IATA 1-2 Level International Certificate -
Kensington High School
IATA Level 1 & 2 International Certificate Course for Travel Agent - undefined
CRS/GDS Galileo - undefined
Kensington High School
CRS / GDS Galileo Basic certificate, Travel Agent professional - undefined
Diploma - Financial Services Marketing Operations
Skills
Excellent customer service skillsundefined
Timeline
Administrative Employee
Turmo Travel
05.2022 - 10.2022
Claims Customer Service Representative
AIRITALY
01.2013 - 05.2021
Call Center Agent
AIRITALY
05.2002 - 12.2012
Receptionist
London Court Hotel
02.1999 - 12.2001
Shop Assistant
THE HIGHLANDS
08.1996 - 12.1998
IATA 1-2 Level International Certificate -
Kensington High School
IATA Level 1 & 2 International Certificate Course for Travel Agent - undefined
CRS/GDS Galileo - undefined
Kensington High School
CRS / GDS Galileo Basic certificate, Travel Agent professional - undefined
Diploma - Financial Services Marketing Operations
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