Catherine High

Worked for a busy tour operator during peak tourist season. Managed phone and email correspondence and handled incoming and outgoing calls and emails to provide excellent levels of customer service, often going above and beyond to accommodate requests or special needs

Built excellent relationships with guides and other colleagues to ensure smooth running of all tours as well as solving any problems that arose. I welcomed guests and completed check ins as well as using the online booking system to effectively manage tour groups and manually add or amend guests where necessary. I also completed back office functions such as daily B2B renumertion spreadsheets accurately and in a timely manner.

Check and correct grammatical and spelling errors in a diverse range of documents following established guidelines to maintain style quality and consistency throughout.

I teach students of all ages both in person and online as required. I plan and execute dynamic and interesting lessons based on each students abilities. I help students understand English grammar and pronunciation with patience and warmth as well as keeping them on track with learning goals.

I was part of a successful bids team to providing high quality capability statements, marketing materials and fully compliant bids to win work in a fast paced dynamic environment.

I Coordinated the bid process from end to end and completed selection questionnaires and answered compliance based questions.

I was a valued member of the proofreading team and copy checked articles, marketing materials and web content for external and internal audiences. I also coordinated projects such as ‘Business of the Year' awards and a large number of submissions for ‘The Legal 500' and ‘Chambers and Partners'.

I have over 10 years of experience working as a manager in various cafes and restaurants in the UK. I worked my way up from my first job as a waitress to becoming a proficient manager organizing all aspects of running a successful business from preparing staff rotas, dealing with complaints, running payroll, cashing up and managing stock levels.

I promoted and advertised my business to gain clients. I delivered high levels of customer care to ensure repeat business such as offering comprehensive aftercare advice and being friendly and welcoming.