CECILIA AMORUSO

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Mentored team members to enhance professional development and accountability in workplace.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Developed strategy to increase sales and drive profits.

• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Delivered prompt service to prioritize customer needs.
• Responded proactively and positively to rapid change.
• Managed customer accounts to secure customer satisfaction and repeat business.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Performed cash, card and check transactions to complete customer purchases.
• Used POS system to enter orders, process payments and issue receipts.
• Processed customer service orders promptly to increase customer satisfaction.

• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
• Screened calls and emails and responded accordingly to support executive correspondence.
• Answered high volume of phone calls and email inquiries.
• Facilitated training and onboarding for incoming office staff.
• Screened calls and emails and initiated actions to respond or direct messages for managers.
• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

Jan 2021 to Jan 2022

• Interacted with customers by phone, email, or in-person to provide information.
• Completed clerical tasks such as filing, copying, and distributing mail.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Utilized office management software to record and track customer information.
• Processed incoming and outgoing mail and packages according to established procedures.

• Preparation, reservation and selling of baked goods.

• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Maintained well-organized mise en place to keep work consistent.
• Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
• Coordinated with kitchen staff to guarantee timely delivery of all pastries, cakes and desserts.
• Cleaned and maintained kitchen equipment and oven.
• Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Prepared frostings and other toppings for cakes and pastries.

• Decorations, preparations of baked goods

• Monitored quality of ingredients used in recipes to maintain consistency and safety standards.
• Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
• Oversaw purchasing, storage, and use of kitchen supplies.
• Planned promotional menu additions based on seasonal pricing and product availability.
• Produced allergy-friendly gluten-, dairy- and egg-free variations of classic recipes.
• Cycled menus to keep offerings fresh and interesting for customers.
• Cleaned and maintained kitchen equipment and oven.
• Operated ovens and bakery equipment to prepare products according to recipes.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Prepared frostings and other toppings for cakes and pastries.

• Produced consistently high-quality baked goods for customers.
• Complied with health and safety codes to protect staff and customers.
• Collaborated with team members to complete tasks and maintain smooth running of bakery.
• Managed customer service operations, including taking orders and resolving complaints.
• Resolved customer concerns with positive approach and constructive strategies.
• Operated cash registers and processed payments accurately.
• Prepared dough for variety of pastries, cakes and breads.
• Decorated cakes, cupcakes and other pastries according to customer requests.
• Answered customer questions about products and services, helped locate merchandise, and promoted key items.
• Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
• Cleaned and maintained kitchen equipment and oven.