Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ceren Gungor

Ceren Gungor

Rome

Summary

Dynamic and detail-oriented professional with expertise in consular services at the Embassy of the Republic of Türkiye. Proven ability in visa processing and conflict resolution, enhancing operational efficiency. Recognized for exceptional customer service and effective communication, contributing to a positive work environment and streamlined processes. Multilingual with strong organizational skills.

Overview

11
11
years of professional experience

Work History

Consular Assistant

Embassy of the Repubblic of Türkiye
04.2020 - Current
  • Conducted interviews with applicants to assess eligibility for visas, maintaining professionalism and objectivity throughout the process.
  • Prepared reports on consular activities regularly shared with supervisors for performance evaluation purposes.
  • Provided exceptional customer service to foreign nationals, addressing their inquiries and concerns effectively.
  • Served as a reliable resource for colleagues by sharing knowledge on consular procedures, policies, and best practices.
  • Liaised with other government agencies when required, facilitating interagency cooperation on complex cases or issues related to consular affairs.
  • Managed a high volume of confidential information, safeguarding applicant data against potential breaches or misuse.
  • Collaborated with consular officers in processing visa applications, ensuring adherence to regulations and policies.
  • Maintained detailed records of visa issuance, allowing for accurate reporting and analysis of trends in migration patterns.
  • Handled passport renewals, issuing new passports promptly while verifying all necessary supporting documents were provided accurately by applicants.
  • Contributed to a positive work environment by fostering teamwork among colleagues within the Consulate office.
  • Assisted in crisis situations involving Turkish citizens abroad, coordinating with local authorities and emergency contacts as necessary.
  • Developed innovative solutions for challenges faced during daily operations through creative problem-solving skills.
  • Provided guidance to Turkish citizens in need of consular services such as notarizing documents or registering births abroad.
  • Streamlined visa application processes by implementing efficient organization and communication strategies.
  • Reviewed files, records and other documents to obtain information to respond to requests.
  • Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Processed incoming and outgoing mail and packages according to established procedures.
  • Created and maintained detailed records of all office activities.
  • Edited and proofread documents for accuracy and completeness.
  • Purchased and maintained office supplies.

Logistics Assistant

Mars Logistics A.S. Trieste Branch Office
09.2019 - 03.2020
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
  • Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
  • Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
  • Generated, distributed and filed copies of all billing paperwork.
  • Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
  • Coordinated with customs brokers to ensure proper documentation for international shipments, preventing delays or penalties.
  • Facilitated smooth communication between internal departments such as sales, purchasing, production planning for seamless logistical coordination.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Built long-term relationships due to prompt and courteous service.

Ro-Ro Project Member

Le Navi Trieste Srl Shipping Agency For Mediterranean Shipping Company
03.2018 - 12.2018
  • Delivered successful projects by managing resources, timelines, and budgets effectively.
  • Championed change management initiatives that led to smoother adoption of new processes or tools.
  • Conducted post-project evaluations to identify areas of improvement for future initiatives.
  • Led stakeholder meetings effectively, ensuring clear communication of project progress and addressing concerns promptly.
  • Supported the development of new business opportunities by contributing to proposals and presentations.
  • Resolved conflicts within the team constructively to maintain a positive working environment.
  • Streamlined communication channels to enhance team collaboration and improve project outcomes.
  • Developed comprehensive project plans outlining scope, goals, deliverables, and success criteria.
  • Completed assignments ahead of deadline.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Analyzed project performance data to identify areas of improvement.

Logistics Assistant

Logeast Srl
10.2014 - 06.2017
  • Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
  • Provided exceptional customer service, addressing inquiries and resolving issues related to orders, shipping, and returns promptly.
  • Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
  • Ensured accurate documentation, maintaining detailed records of shipments, invoices, and receipts for compliance purposes.
  • Generated, distributed and filed copies of all billing paperwork.
  • Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
  • Coordinated with customs brokers to ensure proper documentation for international shipments, preventing delays or penalties.
  • Facilitated smooth communication between internal departments such as sales, purchasing, production planning for seamless logistical coordination.
  • Tracked orders and notified customers of status or potential delays.
  • Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
  • Built long-term relationships due to prompt and courteous service.

Education

Humanities

University of Trieste
Trieste Italy
02.2019

Skills

  • Multilingual communication
  • Cross-cultural sensitivity
  • Travel logistics planning
  • Consular services
  • Visa processing expertise
  • Passport issuance proficiency
  • International relations
  • Teamwork and collaboration
  • Document archiving
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Flexible and adaptable
  • Problem-solving abilities
  • Multitasking Abilities
  • Excellent communication
  • Reliable and punctual
  • Organizational skills
  • Creative thinking
  • Active listening
  • Adaptability and flexibility
  • Verbal and written communication
  • Decision-making
  • Microsoft office
  • Analytical thinking
  • Document typing and formatting
  • Invoice processing
  • Continuous improvement
  • Administrative support
  • Data entry and 10-key
  • Mail handling

Languages

Turkish
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Intermediate (B1)

Timeline

Consular Assistant

Embassy of the Repubblic of Türkiye
04.2020 - Current

Logistics Assistant

Mars Logistics A.S. Trieste Branch Office
09.2019 - 03.2020

Ro-Ro Project Member

Le Navi Trieste Srl Shipping Agency For Mediterranean Shipping Company
03.2018 - 12.2018

Logistics Assistant

Logeast Srl
10.2014 - 06.2017

Humanities

University of Trieste

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