Summary
Overview
Work History
Education
Skills
Languages
Timeline
CustomerServiceRepresentative
Cherryl Aceveda

Cherryl Aceveda

travel agent
Milan,milan

Summary

I am very reliable in this field infact my experiences made me Professional.

Overview

13
13
years of professional experience

Work History

Travel Agent Assistant

Nefertari Viaggi Srl
07.2015 - 07.2022
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • handling problem occurs during the travel
  • handling rebooking, refund in case needed

Travel Agent

PHILIPPINE AIR SYSTEM SRL
03.2013 - 04.2015
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Followed up with customers to increase customer service with travel plans.
  • Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.

Travel Agent

HAKIMA TRAVEL SRL
01.2010 - 02.2013
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Followed up with customers to increase customer service with travel plans.

Education

BS TOURISM -

AIRLINK INTERNATIONAL AVIATION SCHOOL
Manila, Philippines
03.2000

UNIVERSITY OF PERPETUAL HELP
Philippines
06.1995

Skills

  • Service Quality
  • Special Needs Clients
  • Hotel Booking
  • Credit Card Payments
  • Ground Transportation
  • Customer Satisfaction
  • Active Listening
  • Travel Accommodations
  • Customer Inquiries
  • Travel Bookings Processes
  • Special Requests
  • International and Domestic Travel
  • Calendar Maintenance
  • Cancellation Policies
  • Client Consultations
  • Requirement Documentation
  • Package Sales
  • Airline Policies
  • Attracting Customers
  • Staff Meetings
  • Customs Requirements
  • Ground Transportation Planning
  • International Reservations
  • Travel Destination Advice
  • Greeting Visitors
  • Accurate Documentation
  • Itineraries

Languages

Italian
Intermediate (B1)

Timeline

Travel Agent Assistant

Nefertari Viaggi Srl
07.2015 - 07.2022

Travel Agent

PHILIPPINE AIR SYSTEM SRL
03.2013 - 04.2015

Travel Agent

HAKIMA TRAVEL SRL
01.2010 - 02.2013

BS TOURISM -

AIRLINK INTERNATIONAL AVIATION SCHOOL

UNIVERSITY OF PERPETUAL HELP

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Cherryl Acevedatravel agent