Hi, I’m
CHIARA BATTILOCCHI
Export Sales Manager
Grosseto,Tuscany
How many ideas have there been in the history of the human race that were unthinkable ten years before they appeared?
Fyodor Dostoevsky
Summary
Dynamic Export and International Sales Manager with a proven track record in developing international markets, managing key accounts, and driving sales performance across diverse product categories. Expertise in customer profiling, CRM management, KPI monitoring, negotiation, and cross-functional coordination cultivates long-term client relationships while effectively managing the complete commercial cycle—from lead generation to contract negotiation and post-sales support. A solid foundation in high-end hospitality in Italy and London has refined exceptional communication skills, a strong sense of service, and resilience under pressure. This unique blend of experience is enhanced by a structured, data-driven approach to international sales that consistently achieves outstanding results.
Work Preference
Overview
17
years of professional experience
3
Languages
Work History
Morpheus Advisor Srl – AP Italian Luxury
Export Sales Manager
11.2022 - Current
Job overview
- Increased personal sales of 40%
- Manage international sales operations, including market research, customer acquisition, negotiation and account management.
- Build and maintain long-term relationships with key international clients, ensuring high satisfaction and repeat business.
- Analyze sales performance and monitor KPIs to support decision-making and improve forecasting accuracy.
- Exceeded annual sales targets by skillfully negotiating contracts and pricing agreements with international buyers.
- Coordinate daily operations with logistics, purchasing, administration and warehouse departments.
- Participate in international fairs to expand company visibility and develop new business.
- Prepare team sales reports for management, highlighting trends, risks and business opportunities.
- Identify client needs to deliver tailored commercial proposals.
- Established long-term relationships with international clients through effective communication and negotiation tactics.
- Provided exceptional customer service, addressing inquiries promptly while maintaining strong client retention rates over time.
Coldwell Banker Global Luxury – Chianti Heritage S.r.l.
Real Estate Agent
01.2020 - 01.2022
Job overview
- Searched and evaluated properties (online and onsite).
- Managed client and property databases.
- Conducted acquisitions, viewings and sales appointments.
- Prepared documentation and coordinated with technical professionals (surveyors, architects, contractors).
- Created tailored marketing strategies and managed listings.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Advised clients on market conditions and property value for informed decision-making.
- Maintained connections with clients to encourage repeat business and referrals.
- Presented purchase offers to sellers for consideration.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
Engel & Völkers – Sienashire S.r.l.
Real Estate Consultant
01.2019 - 01.2020
Job overview
- Acquired and managed properties and clients.
- Organize appointments, viewings and documentation.
- Coordinated buyer and owner requests and handled new property inspections.
- Researched commercial and residential real estate deals.
- Expanded client base through targeted networking efforts, leading to increased referrals and repeat business.
- Developed and maintained list of available properties suited to different needs and budgets.
- Generated leads for sales and rental properties through cold calls and referrals.
- Handled sensitive client information discreetly while maintaining strict confidentiality during negotiations and transactions.
- Coordinated appointments to show marketed properties.
- Provided expert guidance on home staging techniques that resulted in faster sales at higher prices.
- Solved potential transaction roadblocks by proactively addressing issues and finding creative solutions.
Mael S.p.A.
Secretary
01.2018 - 01.2018
Job overview
- Administrative and front-office support for SIP (Italian Society of Psychiatry).
- Payment management, social media, email and switchboard operations.
- Coordination with SIP regional sections and external companies.
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Pegna
Cashier
01.2017 - 01.2018
Job overview
- Opening/closing cash register, POS operations and shipping tasks.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
La Corte dei Butteri – Aurum Hotels
Receptionist
01.2017 - 01.2017
Job overview
- Check-in/out, reservations, payments and guest assistance.
- Coordination with hotel departments and complaint management.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Sistema Casa
Real Estate Assistant
01.2016 - 01.2017
Job overview
- Acquisition and management of clients and properties.
- Sales appointments and phone-based client acquisition.
- Supported agents in managing multiple transactions simultaneously, ensuring deadlines were met consistently.
- Assisted clients in home staging and overall preparation for real estate sales.process
- Enhanced client satisfaction by providing exceptional administrative support and maintaining open communication lines between agents and clients.
- Processed applications and paperwork in accordance with state laws.
- Kept agents informed of potential new leads by monitoring MLS updates regularly to identify new opportunities within the local market.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Demonstrated strong attention to detail when proofreading contracts, ensuring accuracy and completeness before submission.
Roscioli
Waitress – Bar Lady
01.2015 - 01.2016
Job overview
- Included here for continuity, as the work mirrors part of the London experience.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
The Coburg Bar at The Connaught
Cocktail Bar Waitress
03.2015 - 06.2015
Job overview
- Served drinks and light meals in a 5
- Luxury hotel environment.
- Prepared basic cocktails under supervision and followed strict hospitality standards.
- Supported both bar and floor teams during busy service.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Coordinated with fellow servers during peak hours to ensure seamless teamwork and efficient table turnover rates.
- Demonstrated excellent multitasking skills, managing multiple tables simultaneously while maintaining high standards of service quality.
- Upsold menu items strategically, resulting in increased revenue for the establishment.
- Increased repeat business by establishing rapport with patrons and remembering their preferences.
- Adapted to various guest needs by offering suggestions on drink pairings or alternatives based on dietary restrictions or personal preferences.
- Anticipated guest needs and provided proactive service.
L’Atelier de Joël Robuchon
Demi Chef de Rang
03.2013 - 02.2015
Job overview
- Managed my own section in a Michelin-star restaurant.
- Delivered high-level, personalized service.
- Worked flexible hours across night, weekend, and holiday shifts.
- Supervised commis and baristas, handled orders and coordinated communication between dining room and kitchen.
- Managed payments and stock for dining equipment.
- Self-motivated, with a strong sense of personal responsibility.
- Paid attention to detail while completing assignments.
- Organized and detail-oriented with a strong work ethic.
- Resolved problems, improved operations and provided exceptional service.
The Moon Under Water – JD Wetherspoon
Waitress / Bar Lady
06.2012 - 01.2013
Job overview
- Worked in a very high-volume environment, meeting and exceeding sales targets.
- Served drinks, prepared simple food and supported the bar team during peak hours.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
EF Education First
Activity Leader
07.2008 - 08.2008
Job overview
- Supervised and led groups of children and teenagers during trips, excursions, outdoor activities and themed evenings.
- Promoted inclusivity through developing activities suitable for participants with varying abilities and backgrounds.
- Collaborated with fellow staff members to create innovative and engaging activities for all age groups.
- Adapted quickly to unforeseen circumstances or challenges during activity sessions, demonstrating flexibility and problem-solving skills.
- Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.
- Cultivated a positive environment by enforcing safety rules and guidelines during every activity session.
Education
CCIAA Arezzo SienaSiena, Italy
Real Estate Agent Qualification from Real Estate
01-2022
ENCIMilan, Italy
Dog Trainer from Animal Science
01-2019
AISRome, Italy
Sommelier Level 1 from Hospitality
01.2016
FIJLKAMRome, Italy
Karate Coaching Trainee from Sport
01.2011
Liceo Artistico Pietro AldiGrosseto, Italy
High School Diploma from Arts
01-2008
Skills
Sales performance analysis
Customer segmentation expertise
Data-informed performance assessment
Market analysis
Interdepartmental teamwork
Claims resolution management
Relationship building expertise
Market-driven pricing strategy
Cross-cultural communication
Advanced negotiation skills
Expert negotiation techniques
Skilled in CRM software
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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LANGUAGES
Italian: Native
English: C1
French: A2
Timeline
Export Sales Manager
Morpheus Advisor Srl – AP Italian Luxury
11.2022 - Current
Real Estate Agent
Coldwell Banker Global Luxury – Chianti Heritage S.r.l.
01.2020 - 01.2022
Real Estate Consultant
Engel & Völkers – Sienashire S.r.l.
01.2019 - 01.2020
Secretary
Mael S.p.A.
01.2018 - 01.2018
Cashier
Pegna
01.2017 - 01.2018
Receptionist
La Corte dei Butteri – Aurum Hotels
01.2017 - 01.2017
Real Estate Assistant
Sistema Casa
01.2016 - 01.2017
Cocktail Bar Waitress
The Coburg Bar at The Connaught
03.2015 - 06.2015
Waitress – Bar Lady
Roscioli
01.2015 - 01.2016
Demi Chef de Rang
L’Atelier de Joël Robuchon
03.2013 - 02.2015
Waitress / Bar Lady
The Moon Under Water – JD Wetherspoon
06.2012 - 01.2013
Activity Leader
EF Education First
07.2008 - 08.2008
CCIAA Arezzo Siena
Real Estate Agent Qualification from Real Estate
ENCI
Dog Trainer from Animal Science
AIS
Sommelier Level 1 from Hospitality
FIJLKAM
Karate Coaching Trainee from Sport
Liceo Artistico Pietro Aldi
High School Diploma from Arts