Chiara Ferraioli
Fanna
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Diligent in building and retaining accounts by providing support and attentive service. Expertise in marketing strategies, product promotion and merchandising to achieve market penetration.
Overview
16
16
years of professional experience
Work History
Sales Export Manager
Leader Cam Srl
01.2020 - Current
- Established long-term relationships with international clients through effective communication and negotiation tactics.
- Implemented training programs for junior staff members, improving overall team performance in the export department.
- Conducted regular market research, keeping up-to-date on industry trends and competitor activity, guiding strategic decision-making accordingly.
- Coordinated logistics operations for the export department, ensuring timely and cost-effective delivery solutions were in place for all shipments.
- Analyzed sales data regularly, adapting strategies according to market fluctuations and ensuring continued success for the department.
- Expanded market share by identifying new business opportunities in untapped regions.
- Organized promotional events and interacted with community to increase sales volume.
Sales Export Manager
Coricama Srl
09.2019 - 12.2019
- Established long-term relationships with international clients through effective communication and negotiation tactics.
- Conducted regular market research, keeping up-to-date on industry trends and competitor activity, guiding strategic decision-making accordingly.
- Analyzed sales data regularly, adapting strategies according to market fluctuations and ensuring continued success for the department.
Sales Manager
Medesy
02.2018 - 05.2019
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Prepared sales presentations for clients showing success and credibility of products.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
- Supervised processing of orders, order tracking and delivery of goods
- Organized office operations, leading daily activities and controlling correspondence.
Back Office Executive
Siap SpA
05.2017 - 12.2017
- Supervised processing of orders, order tracking and delivery of goods
- Produced reports, contracts and correspondence using various software.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Input order information into system and updated customer accounts to document and track customer orders.
- Communicated with customers to address order inquiries, changes and cancellations.
Invoice Processor
2R AUTOTRASPORTI
05.2016 - 10.2016
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Managed invoicing and payment processing operations.
Middle School Teacher
Istituto Comprensivo Bagellario
01.2016 - 03.2016
- Provided one-on-one attention to students, while maintaining overall focus on entire group.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Assigned daily lesson plans designed to motivate students and allow for creativity.
Intercultural Mediator
Cooperativa Sviluppo&Lavoro
11.2015 - 01.2016
- Collaborated with local government agencies to establish inclusive policies and practices for diverse populations.
- Resolved conflicts between different cultural communities by facilitating dialogue and understanding.
Sales Assistant
Gioielleria Palumbo
05.2008 - 09.2008
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Listened to customer needs and desires to identify and recommend optimal products.
Education
Strumenti operativi per il commercio con l'estero -
IAL FVG
Strumenti Opertivi per il commercio con l'estero - Sales And Marketing Education
Enaip
Cordenons, Italy06.2017
Language Interpretation And Translation
Università Degli Studi Di Udine
Udine07.2015
Laurea Triennale in Mediazione Culturale- Lingue dell'Europa Centrale e Orientale - Language Interpretation And Translation
Università Degli Studi Di Udine
Udine, Italy04.2011
Scuola Estiva di Lingua e Cultura Ceca - Language Interpretation And Translation
Karlova Univerzita
Prague07.2010
Erasmus Studio - Language Interpretation And Translation
Karlova Univerzita
Prague, Czech Republic 07.2009
Maturità scientifica a indirizzo linguistico - Foreign Languages And Literatures
I.S. E. Torricelli
Maniago, Italy07.2007
Skills
- Negotiation expertise
- Multilingual Proficiency
- Customer Service
- Rapport and relationship building
- Sales Presentations
- B to B sales
- Pre-sales support
Languages
Inglese
Avanzato
C1
Francese
Intermedio superiore
B2
Spagnolo
Intermedio
B1
Ceco
Intermedio superiore
B2
Russo
Elementare
A2
Tedesco
Intermedio
B1
Italiano
Bilingual or Proficient (C2)
Timeline
Sales Export Manager
Leader Cam Srl
01.2020 - Current
Sales Export Manager
Coricama Srl
09.2019 - 12.2019
Sales Manager
Medesy
02.2018 - 05.2019
Back Office Executive
Siap SpA
05.2017 - 12.2017
Invoice Processor
2R AUTOTRASPORTI
05.2016 - 10.2016
Middle School Teacher
Istituto Comprensivo Bagellario
01.2016 - 03.2016
Intercultural Mediator
Cooperativa Sviluppo&Lavoro
11.2015 - 01.2016
Sales Assistant
Gioielleria Palumbo
05.2008 - 09.2008
Strumenti operativi per il commercio con l'estero -
IAL FVG
Strumenti Opertivi per il commercio con l'estero - Sales And Marketing Education
Enaip
Language Interpretation And Translation
Università Degli Studi Di Udine
Laurea Triennale in Mediazione Culturale- Lingue dell'Europa Centrale e Orientale - Language Interpretation And Translation
Università Degli Studi Di Udine
Scuola Estiva di Lingua e Cultura Ceca - Language Interpretation And Translation
Karlova Univerzita
Erasmus Studio - Language Interpretation And Translation
Karlova Univerzita
Maturità scientifica a indirizzo linguistico - Foreign Languages And Literatures
I.S. E. Torricelli
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