Chiara Gheza
Noordwijk
Overview
10
10
years of professional experience
Work History
Au Pair
Family Bik
09.2023 - 05.2024
- Developed bilingual abilities in English through immersive conversation and activities.
- Managed daily schedules effectively, ensuring punctuality for school drop-offs and pick-ups as well as extracurricular activities.
- Collaborated closely with parents to establish consistent routines expectations promoting stability security for their children.
Administrative Employee
Carpenteria Ducoli
05.2022 - 08.2023
- Receipt of Documentation: I received invoices, transport documents, and orders from suppliers and employees.
- Established administrative work procedures to track staff's daily tasks.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Streamlined office processes by implementing efficient administrative systems and procedures.
Administrative Assistant
Sistema Finestre
02.2020 - 01.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- I prepared detailed cost estimates and presented them to the clients to discuss about them together and clarify their doubts.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Scheduled office meetings and client appointments for staff teams.
Administrative Employee
Eli Fly Srl
09.2019 - 01.2020
- I welcomed visitors and clients at the reception. I recorded arrivals and departures, ensuring awareness of safety procedures.
- I handled reservations for helicopter flights. Coordinated logistics to ensure efficient workflow.
- I prepared detailed cost estimates and presented them to the clients to discuss about them together and clarify their doubts.
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Receptionist Administrator
Power System
06.2014 - 09.2014
- Stage during the school summer break
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
High School Diploma -
Istituto Paritario San Paolo D'Argon
San Paolo D'Argon, ItalySkills
- Problem-Solving
- Creative Thinking
- Client Communication
- Team Collaboration
- Patience and understanding
- Microsoft Office (Word, Excel, Power Point)
- Data Entry
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
French
Intermediate (B1)
Timeline
Au Pair
Family Bik
09.2023 - 05.2024
Administrative Employee
Carpenteria Ducoli
05.2022 - 08.2023
Administrative Assistant
Sistema Finestre
02.2020 - 01.2023
Administrative Employee
Eli Fly Srl
09.2019 - 01.2020
Receptionist Administrator
Power System
06.2014 - 09.2014
High School Diploma -
Istituto Paritario San Paolo D'Argon