Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Chiara Limani

Chiara Limani

Cassano Magnago

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

1
1
year of professional experience

Work History

Waitress Trainee

HOTEL DELLA PISTA
06.2022 - Current
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Hotel Receptionist (school Alternance Training)

Hotel Osteria Della Pista
06.2022 - 06.2022
  • Completed late check-ins and directed guests to rooms and facilities.
  • Collected room deposits, fees, and payments.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.

Education

High School Diploma -

IIS EUGENIO MONTALE - Turistico /Tecnico-Economico
Tradate
07.2023

Skills

  • Beverage Preparation
  • Daily Specials Memorization
  • Order Delivery Practices
  • Guest Relations Management
  • Table Setting Knowledge
  • Menu Presentation
  • Ordering Procedures
  • Food Sales and Promotion
  • Guest Seating

Languages

Albanian
Bilingual or Proficient (C2)
Italian
Bilingual or Proficient (C2)
English
Advanced (C1)
Spanish
Upper intermediate (B2)
French
Intermediate (B1)

Timeline

Waitress Trainee

HOTEL DELLA PISTA
06.2022 - Current

Hotel Receptionist (school Alternance Training)

Hotel Osteria Della Pista
06.2022 - 06.2022

High School Diploma -

IIS EUGENIO MONTALE - Turistico /Tecnico-Economico

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Chiara Limani