Chiara Luongo

• Advisor to plan and execution projects ensuring client and internal expectation targets and values.

Responsibilities and achievements:

• Drive and/or lead special projects (Capacity ora task force) specific to the account. Manages all reporting as well as monitor and report on delivery against commitments (SLA OLA, KPIs, KRI, KQI). Ensure, working with Risk Manager, mitigation to the risks identified in FMEA matrix and reported in (Incident Problem Management.
• Support Client and Internal Management in execution of strategies & tasks: Support the execution of programs that enable the account team to consistently deliver, and to exceed internal and client expectations (Volumes, Costs and Revenues, CCI% considering Geography Expectation)

• Reviewed contracts and agreements to identify potential risks and ideal mitigation strategies.
• Produced accurate and timely collections reports, facilitating measurement, decision-making and engagement with customers.
• Developed short-term goals and long-term strategic plans to improve risk control and mitigation.

• Manage and execute general accounting processes, including management and/or execution of core financial processes
• Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
• Provide team support, resolution of complex issues, definition of standards and approaches, planning, and internal/external client relationship management.
• Reconciled accounts and reviewed expense data, net worth, and assets.