Chiara Marchetti
Barcelona,Spain
Summary
Driven Key Account Manager with experience in first-class sales service. Proactive and professional for responsive team support in pressured, target-driven environments. Driven professional with talent for relationship management and strategic planning. Demonstrates strong communication skills and problem-solving abilities, essential for building and maintaining key accounts.
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Key Account Manager
Partoo Group
Barcelona, Spain
2023.06 - Current
- Oversaw enterprise client portfolio, handling 20+ points of sale
- Provided first-class client services, from onboarding to daily account management.
- Develop partnerships with Media Marketing agencies that can resell Partoo products
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities
- Resolved client complaints quickly and used feedback to improve account management services.
Account Strategist Italy
Google Ads, Google Customer Solution
Dublin, Ireland
2021.02 - 2023.05
- 54% YoY portfolio growth (top performer in the Italian team in Q4 2022)
- Proven track of 10 yearly Business Plan agreed with top clients with €30% investment
- Collected and analysed data from a variety of sources to create detailed market research reports for top-level decision makers
- Led and developed onboarding program in the Italian Team (supported 15 new joiners since beginning 2022 with 90% satisfaction)
- Responsible for Travel vertical for Italy - organized 2 webinars dedicated to South Europe Google clients (200 participants)
- Involved in 20% project dedicated to transaction from Google Hotel Ads to Pmax campaigns for WIHP - Metasearch Expert
- Tracked key metrics and developed spreadsheets and data models
- Established strategic partnerships that expanded business network and opportunities.
Account Manager EMEA
Google Hotel Ads, Google Travel Department
Dublin, Ireland
2019.07 - 2021.02
- Manage Portfolio of 100 EMEA travel clients on Google Hotel Ads
- 48% YoY portfolio growth (vs 30% target)
- Migrated 100% of portfolio to GAds, leading scaled initiatives
- Led 3 external Partner webinars (80% participation) in the first 6 months
- Tracked industry advancements in software and services to integrate new and emerging tools.
- Maximised client success, educating on financial and operational strategies to support account growth.
Senior Key Account Manager
Smartbox Group
Dublin, Ireland
2018.09 - 2019.07
- Managed portfolio of €500 Travel and Leisure Partners - Italian Market (each Partners drive €100k per annum)
- Grew portfolio by 100% YoY
- Developed and delivered presentations to key customers to position products and services
- Formulated marketing and advertising strategies for continuous business growth.
- Negotiated buying conditions and sales contracts to secure lucrative deals.
- Represented the Company during International Trade Fair 'BIT Milano'
- Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
Account Manager
Smartbox Group
Dublin, Ireland
2017.05 - 2018.08
- Managed Portfolio of 1200 accounts - Revenue € 50k-100k per annum
- Grew portfolio by 80% YoY
- Exceeded on teams scaled KIP targets, increasing partner satisfaction by 30%
- Educated clients on new products or services to increase customer engagement with brand
- Facilitated client satisfaction and renewed customer relations to drive growth
- Nurtured client relationships, scheduling on-site visits or off-site meetings to touch base on account needs.
Education
Master of Arts, 2nd level University Master degree -
University "Carlo Bo"
2012.04 - 2013.05
Master of Arts -
University "G.D'Annunzio"
Chieti, Italy 2009.01 - 2012.03
Bachelor of Arts -
University "G.D'Annunzio"
Chieti, Italy 2005.04 - 2009.04
Skills
- Effective communication
- Creative thinking
- Negotiation expertise
- Team motivation
- Market and competitor analysis
- Technical sales
- Target achievement
- Client Relationship Management
Languages
Italian
Native
English
Fluent
Spanish
Intermediate
References
References available upon request.
Timeline
Key Account Manager
Partoo Group
2023.06 - Current
Account Strategist Italy
Google Ads, Google Customer Solution
2021.02 - 2023.05
Account Manager EMEA
Google Hotel Ads, Google Travel Department
2019.07 - 2021.02
Senior Key Account Manager
Smartbox Group
2018.09 - 2019.07
Account Manager
Smartbox Group
2017.05 - 2018.08
Master of Arts, 2nd level University Master degree -
University "Carlo Bo"
2012.04 - 2013.05
Master of Arts -
University "G.D'Annunzio"
2009.01 - 2012.03
Bachelor of Arts -
University "G.D'Annunzio"
2005.04 - 2009.04