Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Chiara Rimassa

Genoa

Summary

Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Freight Forwarder

Interglobo Srl
10.2019 - Current
  • Responded to customer inquiries and resolved complaints, establishing trust and increase satisfaction.
  • Stayed on top of shipment locations and current status to update offices and customers.
  • Provided tracking information to enable clients to monitor progress of shipments.
  • Arranged delivery or storage of goods at destinations from door Italy to door USA
  • Readied bills of lading, packing lists, dock receipts and certificates of origin for each shipment.
  • Used tracking spreadsheets to monitor information about customers, shipments and business activities.
  • Coordinated shipments, determining timely transport of goods from point of origin to final destination.
  • Prepared accurate cost estimates for international shipments to provide clients with exact fees and information.
  • Arranged delivery or storage of goods at destinations.
  • Quotations to clients
  • Export to USA
  • Maintained open communication with global locations to facilitate smooth collaboration.
  • Facilitated required documentation to manage customs clearance.
  • Calculated weight, volume or cost of goods to be moved.
  • Determined most valuable and cost-effective routes for shipments, overseeing transit time, price and safety.

Receptionist

Agenzia Marittima Cambiaso & Risso Srl
07.2019 - 09.2019
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Fixed-term contract for holidays coverage

Cruise Operator B2B

Costa Crociere
12.2018 - 03.2019
  • Collaborated with other departments to meet customer requirements.
  • Promoted dedicated customer service and support by promptly resolving customer complaints.
  • Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
  • Implemented automated office systems, optimizing client, and data communications as well as records management.
  • Assisted clients with flight changes and cancellations to minimize travel disruptions.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.

Bartender

Liggia Pub
06.2015 - 11.2018
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Kept bar presentable and well-stocked to meet customer needs.

Chef De Rang

Le Chalet Zannier (5*Hotel)
12.2014 - 03.2015
  • Answered questions regarding menu items and suggested dishes exceeding guest expectations.
  • Delivered food to table using serving trays and refilled water glasses with pitchers.
  • Verified clearing of dishes, silverware and used glasses within reasonable amount of time after guests finished eating.
  • Greeted guests and led each party to specific table
  • Maintained well-organized mise en place to keep work consistent.
  • Interacted with guests to obtain feedback on product quality and service levels.

Waitress

Bar Lafayette
01.2014 - 07.2014
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.

Education

Global Marketing,Communication And Made in Italy - International Marketing

Centro Studi Comunicare L'Impresa
Rome
10.2022

Specialized Master - Language Interpretation And Translation

Scuola Superiore Traduttori E Interpreti
Pescara
02.2020

Bachelor's Degree - Language Interpretation And Translation

Università Degli Studi Di Genova
Genoa
03.2019

High School Diploma -

Liceo Linguistico E.Montale
Genoa
07.2012

Skills

  • Freight Operations
  • International Shipments
  • Freight Invoicing
  • Complex Problem-Solving
  • Reading Comprehension
  • Critical Thinking
  • Active Listening
  • Social Perceptiveness

Certification

-Six months Erasmus Program in Castellon de la Plana (Spain) at Universidad Jaume I -Attended three courses and passed the exams in : New technologies for languages , Theories and Techniques of Translation , Fundamentals of Journalism in media, social networks, cinema and newspapers

-DELF A1

-PET - English Certificate achieved at Trent University in Notthingham -“Hotellerie et Turisme de la chambre de commerce de Paris” obtained at Alliance Française in Genoa -European Bartender School Certificate achieved in Amsterdam

Languages

English
Advanced (C1)
Spanish
Advanced (C1)
French
Upper intermediate (B2)

Timeline

Freight Forwarder

Interglobo Srl
10.2019 - Current

Receptionist

Agenzia Marittima Cambiaso & Risso Srl
07.2019 - 09.2019

Cruise Operator B2B

Costa Crociere
12.2018 - 03.2019

Bartender

Liggia Pub
06.2015 - 11.2018

Chef De Rang

Le Chalet Zannier (5*Hotel)
12.2014 - 03.2015

Waitress

Bar Lafayette
01.2014 - 07.2014

Global Marketing,Communication And Made in Italy - International Marketing

Centro Studi Comunicare L'Impresa

Specialized Master - Language Interpretation And Translation

Scuola Superiore Traduttori E Interpreti

Bachelor's Degree - Language Interpretation And Translation

Università Degli Studi Di Genova

High School Diploma -

Liceo Linguistico E.Montale

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Chiara Rimassa