Chiara Sansovini
Dubai
Summary
Hardworking and adaptable professional with experience in the hospitality sector. Known for my organizations and working under pressure skills, I'm excited to bring my energy and enthusiasm to a new role. I enjoy learning new things and thrive in fast-paced environments. I'm eager to make a positive impact in a different field and contribute to a great team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hostess
The Arts Club Dubai/ Private members Club
2024.03 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival, face recognition, acknowledging them by their name and provided friendly and warm presence throughout dining experience.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Exhibited strong organizational skills by maintaining accurate records of guest preferences and feedback to help inform future improvements in service quality.
- Completed daily side work and opening and closing duties without fail.
- Took initial drink orders and relayed information to wait or bar staff.
Cocktail waitress/ Chef de Rang
The Arts Club Dubai/ Private members Club
2022.01 - 2024.02
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Assisted in training new cocktail waitresses on proper serving techniques, company policies, and customer service best practices.
- Built solid rapport with many frequent members to cultivate guest loyalty.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Waitress/Bartender/Barista
Oceana Hotels/ 4* Cumberland Hotel
2018.01 - 2021.03
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Trained and mentored staff to meet and exceed high quality standards.
Artistic gymnastics coach
S.G. Pro Patria 1883 Milano
2015.09 - 2017.06
- Suitability certificate, running groups of children between 5/10 years old, training and competition organization.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Taught students how to perform split leaps, back handsprings and other special techniques.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement
Waitress/Barista
5* luxury Four Season Hotel
2016.10 - 2016.11
- School internship.
Waitress/Barista
Cafè Trussardi alla Scala
2016.02 - 2016.03
- School internship.
Waitress
Tandem Bistro
2014.11 - 2014.12
- School internship.
Education
English School
Bournemouth, Dorset11.2017
United World School of English
Bournemouth, Dorset09.2017
High School Diploma -
IPSAR Amerigo Vespucci
Miano, Italy07.2017
Skills
- Working under pressure
- Software: Microsoft, iOS, Micros
- Customer Service
- Guest Relations
- Event Planning
- Flexible and Adaptable
- Organizational Skills
Certification
HACCP
First Aid
Languages
Italian
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Hobbies and Interests
- Sport
- Socializing
- Explore new places
- Cook
Timeline
Hostess
The Arts Club Dubai/ Private members Club
2024.03 - Current
Cocktail waitress/ Chef de Rang
The Arts Club Dubai/ Private members Club
2022.01 - 2024.02
Waitress/Bartender/Barista
Oceana Hotels/ 4* Cumberland Hotel
2018.01 - 2021.03
Waitress/Barista
5* luxury Four Season Hotel
2016.10 - 2016.11
Waitress/Barista
Cafè Trussardi alla Scala
2016.02 - 2016.03
Artistic gymnastics coach
S.G. Pro Patria 1883 Milano
2015.09 - 2017.06
Waitress
Tandem Bistro
2014.11 - 2014.12
English School
United World School of English
High School Diploma -
IPSAR Amerigo Vespucci
HACCP
First Aid
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