CHIARA VILLA
CERNUSCO SUL NAVIGLIO
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Repair Admin
SICK S.P.A
06.2011 - 11.2022
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed customer needs and developed solutions to meet needs.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
- Communicated with clients and service providers to provide updates on work progress.
- Coordinated with vendors and suppliers to maintain optimal inventory levels of tools, equipment, and parts required for services rendered.
- Improved service delivery timelines by monitoring performance and adjusting workflows accordingly.
- Reduced client wait times by effectively managing service queue and prioritizing urgent cases.
- Liaised with finance department to ensure accurate billing and resolve any discrepancies, enhancing customer trust and satisfaction.
- Customized service offerings to meet unique needs of key clients, enhancing client satisfaction and loyalty.
Receptionist
SICK S.P.A
06.2008 - 05.2011
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Maintained visitor log for entering and leaving facility for security purposes.
- Helped maintain office security by monitoring visitor access and issuing badges.
- Enhanced front desk operations by efficiently managing incoming calls, ensuring prompt customer service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
MarCom Support
SICK S.PA.
12.2022 - Attuale
- Increased brand awareness by implementing targeted marketing campaigns and social media strategies.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Supported content creation for corporate social responsibility initiatives to strengthen brand reputation.
- Proofread marketing collateral ahead of printing to eliminate errors.
- Enhanced customer engagement with the development of compelling content for blog posts.
- Coordinated trade show presence, ensuring effective representation at industry events to generate leads and increase brand visibility.
- Maximized event attendance with thorough planning, promotion, and logistics support for conferences, webinars, or workshops.
- Streamlined communication between marketing and sales departments, ensuring alignment of goals and strategies.
- Assisted with budget tracking and expense reporting, ensuring marketing activities remained within financial constraints.
- Organized and executed promotional events to strengthen community relations and brand awareness.
- Spearheaded development of content calendar, ensuring consistent and timely publication of marketing materials.
- Established and managed relationships with vendors.
Education
LAUREA DI PRIMO LIVELLO - SCIENZE TURISTICHE
LIBERA UNIVERSTA' DI LINGUE E COMUNICAZIONE IULM
Milan03-2006
High School Diploma -
ALESSANDRO MANZONI
MIlan07-2002
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking Abilities
- Organizational skills
- Active listening
Nome e informazioni di contatto
Certification
- Cambridge English: First (FCE), 2001, British Council
- DELE NIVEL BASICO, 2001, Instituto Cervantes
Nationality
ITALIAN
Languages
English
Avanzato
C1
Spanish
Intermedio
B1
German
Principiante
A1
Italian
Bilingual or Proficient (C2)
Personal Information
- Date of Birth: 10/06/1983
- Driving License: PATENTE DI GUIDA TIPO B
Timeline
MarCom Support
SICK S.PA.
12.2022 - Attuale
Repair Admin
SICK S.P.A
06.2011 - 11.2022
Receptionist
SICK S.P.A
06.2008 - 05.2011
LAUREA DI PRIMO LIVELLO - SCIENZE TURISTICHE
LIBERA UNIVERSTA' DI LINGUE E COMUNICAZIONE IULM
High School Diploma -
ALESSANDRO MANZONI
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