Chloe Robinson
Thetford
Summary
Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence as passionate, as an outgoing person confidence person who can work flexibly and well under pressure. a dedicated person who would be a value to a company and would work hard to ensure an employer notices a difference as I am ready to help team achieve company goals as well as individual.
Overview
7
7
years of professional experience
Work History
Outdoor Activity Instructor
Center Parcs
03.2022 - 09.2023
- Observed participant abilities, providing additional support and advice as needed to maximise customer enjoyment.
- Handled customer queries and feedback professionally and politely, aiming to resolve problems swiftly and effectively.
- Monitored equipment use, providing assistance and guidance for optimised user safety and equipment care.
- Carefully set-up outdoor equipment for activities with meticulous attention to safety standards.
- Used outstanding communication and interpersonal skills to motivate and enthuse participants.
- Carried out thorough risk assessments ahead of fitness activities, prioritising participant safety.
- Met needs of different students by adapting teaching materials and methods.
- Demonstrated safe equipment use for minimised risk of injury or damage.
- Developed new or modified existing routines to avoid injuries, maximise effort and facilitate client attainment of personal fitness goals.
- Monitored participants closely to maintain safe exercise practices.
Restaurant Supervisor
Suffolk Stonehouse
10.2021 - 01.2022
- Encouraged feedback from restaurant customers using insights to implement positive process changes.
- Gained experience in all restaurant activities, including waiting, bar and front of house.
- Conducted training sessions with staff in POS system and restaurant best practices, improving workforce talent and efficiency.
- Ensured exceptional health and safety standards by closely monitoring restaurant operations.
- Established and enforced improved sanitation standards to maintain clean, hygienic dining areas.
- Boosted sales through targeted product training and upselling strategy.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Delivered exceptional service by greeting and serving customers in timely, friendly manner.
- Delivered food and beverage orders within target timeframes, maintaining service efficiency.
- Enforced social distancing policies to maximise safety of staff and customers.
- Trained new wait staff to deliver quality service and uphold brand standards.
- Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
- Promptly processed stock deliveries to meet correct handling, temperature, and storage requirements.
- Balanced tills with accurate cash and card payments, preparing bank deposits and POS reports.
- Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared dough from scratch using an old world recipe and added toppings, cheese and sauce for baked-to-order pizzas.
- Wiped down counters and food prep stations using bleach and clean cloths.
- Safely operated pizza oven and other kitchen equipment according to manufacturer instructions.
- Greeted incoming customers, offered menu information, and documented orders.
- Prepared ingredients before busy period based on expected customer levels.
- Followed recipes to prepare different pizzas with correct topping amounts and arrangements.
- Maintained strict dietary requirement compliance according to individual requests to minimise health hazards and ensure customer satisfaction.
- Cooked pizzas using gas, electric and wood-fired ovens.
- Checked completed orders for accuracy, quality, and presentation.
- Prepared rotas to achieve stable coverage while minimising payroll costs.
- Built loyal customer base by creating welcoming environment with top quality service.
- Quickly identified problem situations, skilfully resolving incidents to maintain satisfaction of involved parties.
Work Rider
Julia Feilden Racing
09.2019 - 03.2020
- Managed daily training and exercise regimes to maintain optimal equine health, fitness and wellbeing.
- Assisted ranch hands with cleaning areas including stables and training arenas, maintaining tidiness.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Observed animal details such as size, condition, behaviour and eating habits.
- Maintained animal health and wellbeing by brushing coat, trimming nails, cleaning ears and providing other types of basic care.
- Led horses to and from stables and fields using correct equipment, employing attention to detail to minimise potential injuries.
- Coordinated and maintained daily feeding, watering and feeding schedules, adhering to strict dietary requirements to ensure results.
- Tacked up and untacked horses upon commencement and completion of outings.
- Thoroughly cleaned and maintained equipment including bridles, saddles,
- Cleaned and brushed horses' coats using correct tools.
- Kept animal quarters clean to protect livestock health and wellness.
- Prepared animal bedding, raking and pitching straw and hay fresh daily.
- Fed and watered livestock according to strict dietary requirements, maintaining adequate weight and optimum health condition.
- Inspected livestock for injuries and signs of ill health to mitigate potential risks and provide timely medical intervention.
- Handled loading, unloading, and replenishment of farm supplies.
- Patrolled farm and paddock perimeters to inspect for damage and identify potential hazards.
- Applied discipline and sense of responsibility toward all team and personal activities.
- Practiced with team on schedule and trained alone to enhance athletic abilities and contributions to team success.
- Worked with coaches and trainers to understand and implement improvement strategies.
Lifeguard/Recreational Assistant
Breckland Leisure Centre
06.2017 - 09.2019
- Consistently complied with pool regulations and policies, while encouraging staff to adhere to these guidelines.
- Partnered with fellow team members and solely myself.
- Optimised customer service by resolving issues quickly and with a courteous manner.
- Completed training on a regular basis, ensuring detailed and updated knowledge of procedures and policies.
- Performed rescue and first-aid operations as required, administering medical assistance to minimise injury.
- Performed maintenance tasks, including pool water testing, ensuring a clean, safe and accessible facility for patrons.
- Accurately completed required paperwork such as incident reports.
- Thoroughly observed patron behaviour, mitigating potential water safety risks.
- Customer service to a variety of different people with different needs and dealing with any problems that arisen.
- Demonstrated safe equipment use for minimised risk of injury or damage.
- Performed successful pool rescues, remaining calm and effective under pressure.
- Attentively observed swimmers, quickly identifying and responding to risks and concerns.
- Maximised customer satisfaction by greeting guests with courtesy, resolving issues promptly and with enthusiasm.
- Supervised pool sessions for children from toddlers to elderly clients.
- Collaborated with team to achieve full pool coverage and cleaning procedures.
- Cleaned and disinfected pool equipment and accessories to minimise potential health risks.
- Expertly patrolled pools, offering ongoing guidance to swimmers for guaranteed safety and security.
- Set up pool equipment, supervising patrons to avoid misuse, damage and injury.
Waitress/Bar staff
Elveden Farms
09.2016 - 06.2018
- Performed additional tasks to keep dining room running smoothly.
- Added special garnishes and other finishing touches to dishes prior to serving.
- Maintained safe food handling standards at all times.
- Maintained neat personal appearance.
- Served each guest with sincere, positive, pleasant and enthusiastic attitude.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Delivered exceptional, friendly and fast service.
- Handled payments and tills.
- Ran food.
- Ensuring customers had a positive experience, dealing with any negative feedback if there was any.
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators.
- Serving customers through busy and quiet periods.
- Checked on all tables at appropriate intervals to refill drinks and respond to requests.
- Sent orders to kitchen after table service, creating seamless workflow.
- Recorded orders and partnered with team members to serve food and beverages.
- Complied with all health department regulations and rectified issues immediately.
- Assisted servers and dining room hosts, quickly responding to guests' needs.
- Maintained bar, FOH and cloakroom areas to ensure clean, safe environment for staff and customers.
- Served beverages with efficiency and friendliness, ensuring guests satisfaction and offering advice on menu selections.
- Processed cash and card payments accurately and efficiently.
- Cleared, cleaned and restocked tables, reducing customer waiting times.
- Thoroughly wiped down and disinfected tables, increasing consumer confidence in internal hygiene practices.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Maintained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Checked in with customers during meals to check orders were received correctly and met guests' expectations.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
Education
Undergraduate Bachelor of Science Degree - Crime Investigative Studies
Anglia Ruskin University
Cambridge05.2023
NVQ diploma in racehorse care and riding. - Animal
The British Racing School
Newmarket01.2020
A-Levels - Psychology, Sociology and Health and Social Care
The Thetford Academy Sixth Form
Thetford06.2019
GCSEs - Eng,Maths,Sci, History,Media,French, Sociology
Old Buckenham High School
Old Buckenham 06.2017
Skills
- Adaptable
- Personable
- Excellent communicator
- Customer-orientated
- Well-organised multitasker
- Hard-working and motivated
- Microsoft Office
- Working independently and in team
- Can do attitude
- Outgoing personality
- Highly responsible and reliable
- Efficient and proactive
- Eye for detail
- Customer service
- Attention to Detail
- Relationship Building
Languages
Italian
Intermediate (B1)
French
Elementary
A2
English
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Timeline
Outdoor Activity Instructor
Center Parcs
03.2022 - 09.2023
Restaurant Supervisor
Suffolk Stonehouse
10.2021 - 01.2022
Work Rider
Julia Feilden Racing
09.2019 - 03.2020
Lifeguard/Recreational Assistant
Breckland Leisure Centre
06.2017 - 09.2019
Waitress/Bar staff
Elveden Farms
09.2016 - 06.2018
Undergraduate Bachelor of Science Degree - Crime Investigative Studies
Anglia Ruskin University
NVQ diploma in racehorse care and riding. - Animal
The British Racing School
A-Levels - Psychology, Sociology and Health and Social Care
The Thetford Academy Sixth Form
GCSEs - Eng,Maths,Sci, History,Media,French, Sociology
Old Buckenham High School
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