Summary
Overview
Work History
Education
Skills
Languages
IT skills
Timeline
Generic
Chris Ukaegbu

Chris Ukaegbu

CANTU'

Summary

I`m a knowledgeable and dedicated customer service professional with extensive experience in logistics industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Experience Agent

Maersk Logistics
06.2022 - Current
  • Consultancy on the entire import and export process of goods for large companies with significant import and export volumes
  • Streamlined workflows, consistently meeting or exceeding performance metrics for quality and efficiency.
  • Identified trends in customer feedback, providing valuable insights for continuous improvement initiatives.
  • Developed strong relationships with clients, leading to increased loyalty and repeat business.
  • Managed high-volume calls while maintaining exceptional standards of professionalism and accuracy.

Customer Service Representative

Kuehne Nagel
06.2021 - 06.2022
  • Support customers with information regarding the status of their exports and imports.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Warehouse Clerk

Advanced Insulation
12.2020 - 04.2021
  • Assistance at the company's warehouses and manual processing of fireproof panels intended for oil platforms.
  • Picking, packaging and labeling activities of goods and packages.
  • Reduced order processing time by streamlining the packing and shipping process, resulting in faster delivery times.
  • Increased warehouse efficiency by implementing an organized filing system for accurate recordkeeping.

Customer Care Specialist

Central Shipping Agency
01.2020 - 10.2020
  • Space reservations on cargo vessels
  • Mediation between exporters and the correspondents at destination who collect the goods at the port of destination.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Masters in International Trade - Political Economy

Università Degli Studi Di MILANO
Milan, Italy
12.2024

Bachelor`s Degree of International Relations - Politics And Economics

Università Degli Studi Di Milano
Milan, Italy
01.2018

Skills

  • Problem solving
  • Reliability
  • Relationship Building
  • Decision-Making
  • Customer Service
  • Problem-solving aptitude
  • Adaptability and Flexibility
  • Calm Under Pressure

Languages

Inglish
Advanced (C1)
Italian
Bilingual or Proficient (C2)

IT skills

  • Microsoft Office
  • Social Networks

Timeline

Customer Experience Agent

Maersk Logistics
06.2022 - Current

Customer Service Representative

Kuehne Nagel
06.2021 - 06.2022

Warehouse Clerk

Advanced Insulation
12.2020 - 04.2021

Customer Care Specialist

Central Shipping Agency
01.2020 - 10.2020

Masters in International Trade - Political Economy

Università Degli Studi Di MILANO

Bachelor`s Degree of International Relations - Politics And Economics

Università Degli Studi Di Milano

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Chris Ukaegbu