Christian Camplone
Pescara,PE
Summary
Dynamic and results-driven professional with extensive experience in the hospitality industry, notably at Hilton Hotels Corporation. Proven ability to enhance customer satisfaction through exceptional service quality and effective problem-solving. Skilled in managing large party coordination and maintaining cleanliness, fostering a welcoming environment that promotes repeat business.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Restaurant Waiter
Big Mama
03.2021 - 04.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Balanced excellent customer service with efficient task completion by multitasking effectively throughout each shift.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Waiter Supervisor
Hilton Hotels Corporation
04.2018 - 01.2021
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
Restaurant Waiter
Fish And Chips Restaurant
09.2016 - 02.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Head Waiter
Valentina Restaurant to Notting Hill
06.2014 - 12.2015
- Developed strong rapport with returning guests, leading to increased customer loyalty and positive reviews.
- Trained staff members on use of POS system.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Assistant Waiter
Valentina Restaurant to Notting Hill
01.2013 - 06.2014
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Coordinated with host staff regarding table assignments for optimal seating arrangements that maximize customer satisfaction while adhering to capacity guidelines during busy periods.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
Education
High School Diploma -
Ugo Dino Di Marzio Professional Institute
Pescara, Italy07-2010
Skills
- Customer service
- Order taking
- Cleanliness
- Service quality
- Problem-solving
- Cash handling
- Food safety awareness
- Memory retention
- Allergy awareness
- Menu description knowledge
- Specials recommendations
- Menu specials memorization
- Large party coordination
Languages
English
Upper intermediate (B2)
Italian
Bilingual or Proficient (C2)
Timeline
Restaurant Waiter
Big Mama
03.2021 - 04.2023
Waiter Supervisor
Hilton Hotels Corporation
04.2018 - 01.2021
Restaurant Waiter
Fish And Chips Restaurant
09.2016 - 02.2018
Head Waiter
Valentina Restaurant to Notting Hill
06.2014 - 12.2015
Assistant Waiter
Valentina Restaurant to Notting Hill
01.2013 - 06.2014
High School Diploma -
Ugo Dino Di Marzio Professional Institute
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