Christina Groessl

In charge of revenue management strategy, optimization and growth for the 2 Italian assets of Orient Express.

• Establish strategic business leadership & planning to set key business objectives ensuring topline, index and revpar growth.
• Engage key business leaders to support a comprehensive, revenue-generating mindset in an ultra-luxury, customer centric environment.
• Establish business driven processes and procedures across both assets.
• Nurture a culture of revenue generation, ownership, accountability and integrity across all topline generating departments.
• Instill revenue management acumen in hotel leadership by sharing and educating on key business metrics.
• Provide data, insights and analytics within tight tolerances to ensure forecast accuracy, operational efficiency and cost control.
• Instill confidence in core principles of pricing, overbooking and inventory control.
• Market and competitor analysis (STR Global, Travelclick etc.)
• Dynamic pricing and demand analysis – sell the right price at the right time to the right customer.
• Control and update of the various revenue and sales systems (PMS, TARS (Accor CRS & Channel Manager), IDeaS, Delphi).
• Analyse market and client behavior through the various revenue management systems, react to trend changes in a timely manner and implement.

• Establish strategic business leadership and planning to define key objectives that drive topline, index, revpar growth, and strengthen brand positioning.
• Creation of business plan and annual budget
• Maximize room revenue and RevPAR Index
• Analyse, translate and simplify complex data of revenue management
• Weekly forecasting by segment (30 days / 60 days / 90 days)
• Analysis of daily pick up, pace and demand
• Market and competitor analysis (STR Global, Travelclick etc.)
• Creation and implementation of rate strategy (price positioning, seasonality, events, business mix)
• Dynamic pricing and demand analysis – sell the right price at the right time to the right customer.
• Daily update of public rates and offers depending on demand and pick-up, creation of promotions and packages.

• Creation of business plan and annual budget
• Maximize room revenue and RevPAR Index
• Analyse, translate and simplify complex data of revenue management
• Weekly forecasting by segment (30 days / 60 days / 90 days)
• Analysis of daily pick up, pace and demand
• Market and competitor analysis (STR Global, Travelclick etc.)
• Creation and implementation of rate strategy (price positioning, seasonality, events, business mix)
• Dynamic pricing and demand analysis – sell the right price at the right time to the right customer.
• Daily update of public rates and offers depending on demand and pick-up, creation of promotions and packages.
• Control and update of the various revenue and sales systems (PMS, SynXis, IDeaS, Delphi)
• GDS and Channel Manager audits
• Analyse market and client behaviour through the various revenue management systems, react to trend changes in a timely manner and implement short/long term strategies.
• Budget Presentation
• Detailed reporting of month end statistics and forecasting (Monthly and YTD production by market segment, channels, GEO sources, account production etc.)

• Creation of business plan and annual budget
• Maximize room revenue and RevPAR Index
• Analyse, translate and simplify complex data of revenue management
• Weekly forecasting per segment (30 days / 60 days / 90 days)
• Analyse daily pick up and demand
• Market and competitor analysis (STR Global, Travelclick etc.)
• Creation and implementation of rate strategy (price positioning, seasonality, events, business mix)
• Dynamic pricing and demand analysis – sell the right price at the right time to the right customer.
• Daily update of public rates and offers depending on demand and pick-up, creation of promotions and packages.
• Control and update of the various revenue and sales systems (PMS, SynXis, IDeaS, Delphi)
• GDS and Channel Manager audits
• Analyse market and client behaviour through the various revenue management systems, react to trend changes in a timely manner and implement short/long term strategies.
• Budget Presentation
• Detailed reporting of month end statistics and forecasting (Monthly and YTD production by market segment, channels, GEO sources, account production etc.)
• Manage and lead the reservations office
• Ensure a clear and active communication between the departments, particularly between Reservations, Front Office and S&M.

• Creation of business plan and annual budget
• Maximize room revenue and RevPAR Index
• Analyse, translate and simplify complex data of revenue management
• Weekly forecasting per segment (30 days / 60 days / 90 days)
• Analyse daily pick up and demand
• Market and competitor analysis (STR Global, Travelclick etc.)
• Creation and implementation of rate strategy (price positioning, seasonality, events, business mix)
• Dynamic pricing and demand analysis – sell the right price at the right time to the right customer.
• Daily update of public rates and offers depending on demand and pick-up, creation of promotions and packages.
• Control and update of the various revenue and sales systems (PMS, SynXis, IDeaS, Delphi)
• GDS and Channel Manager audits
• Analyse market and client behaviour through the various revenue management systems, react to trend changes in a timely manner and implement short/long term strategies.
• Budget Presentation
• Detailed reporting of month end statistics and forecasting (Monthly and YTD production by market segment, channels, GEO sources, account production etc.)
• Manage and lead the reservations office, weekly meetings on selling strategies, training and office organization.
• Conduct interviews, responsible for instruction and training of new staff
• Conduct appraisals to discuss personal performance
• Ensure a clear and active communication between the departments, particularly between Reservations, Front Office and S&M.

• Supervision and management of reception, concierge and porters
• Arrival checks and room assignment
• Primary contact for all operating departments
• Meet & greet VIP clients
• Ensure correct amenities are allocated to each guest and delivered before arrival
• Responsible for customer satisfaction and complaint handling
• Management of rota/holidays/lieu days
• Staff training

• Supervision and management of reception, concierge and porters
• Arrival checks and room assignment
• Organization of Spa appointment and management of Spa reception.
• Primary contact for all operating departments
• Meet & greet VIP clients
• Ensure correct amenities are allocated to each guest and delivered before arrival
• Responsible for customer satisfaction and complaint handling
• Management of rota/holidays/lieu days
• Staff training

• Supervision and management of reception, concierge and porters
• Arrival checks and room assignment
• Primary contact for all operating departments
• Meet & greet VIP clients
• Ensure correct amenities are allocated to each guest and delivered before arrival
• Responsible for customer satisfaction and complaint handling
• Management of rota/holidays/lieu days
• Staff training

• Supervision and management of the entire reception team ensuring exceptional Customer Service at all times.
• Manage and train staff, periodical appraisals.
• Distribution and organization of rota (reception team, concierge and porters)
• Management of holidays and lieu days
• Weekly meetings with S&M Director and GM for implementation of sales strategies and overall hotel organization.
• Meeting & greet VIP clients
• Complaint handling
• Communicate and implement S&M strategies as well as department strategies.
• Conduct interviews, responsible for introduction and training of new staff.