Christine Fessler
Salzburg-Zell am See,Austria
Summary
Experienced Spa Manager with talent for enhancing guest satisfaction and optimising operational efficiency. Led teams to elevate service standards, resulting in increased client retention and positive feedback. Implemented wellness programmes and cost-saving initiatives, driving both client engagement and profitability. Visionary and creative Leadership.
Overview
26
26
years of professional experience
12
12
years of post-secondary education
Work history
SPA MANAGER
ROCCOFORTEHOTELS
Rome
2014.06 - 2026.04
- Management Hotel De Russie SPA
- Complete SPA organization, Leadership Spa De Russie
- Budget, P&L, KPI, Business plan and Controlling, Business Development
- Increasing constantly Revenue, Revenue management spa
- Quality Management Standards SPA, Exceptional Costumer Service and Guest Relation, Launch Events and Product Launch
- Development and Realization of SPA Programs and Brochures
- Marketing Spa, Sales-Packages, SPA Events Organization
- Purchase Orders, Product Selection, Supplier Contacts
- Presentation of SPA Fairs and Congresses
- HR Management, Mentoring, Coaching, Training and Formation Team SPA
- Planning, Front and Back Office Work Organization
- Launching Irene Forte Skincare at De Russie Spa
- Irene Forte Spa
WELLNESS-CONFERENCE SPEAKER
WELLNESS HOSPITALITY
MILAN
2025.12
SPA SUPERVISOR
ROCCOFORTEHOTELS
Rome
2013.11 - 2014.05
- Hotel DE RUSSIE-DE RUSSIE SPA
Wellness-Spa Receptionist
ROCCOFORTEHOTELS
Rome
2006.07 - 2013.10
- Spa Reception Management, Staff organizational meetings Desk
- Product Sales and Retail organization
- Planning, Front and Back Office Work Organization
- Sale of packages, reservations, Guest Relations
- Planning, Product Warehouse
- Sales-Packages and Spa Events
- Carita, Decleor, Skinceuticals, Cinq Mondes
- Hotel DE RUSSIE-WELLNESS ZONE
Stage Management
Hotel Westin Excelsior
Rome
2006.02 - 2006.05
- Black Belt-Management Exchange Program
Starwood Hotels
2004.01
- 3 Months
WELLNESS-SPA Consulting
Marriott Hotel
Rome
2005.01 - 2006.01
WELLNESS-SPA Consulting
Linea Nova-Medical Spa
2004.01 - 2006.01
Reception-Management Centro Benessere
Hotel DE RUSSIE
Rome
2004.01 - 2006.01
- Dott.ssa Stramer Gisela
Wellness Management
Wellness-Schlössl-Hotel Salzburgerhof
Zell am See, Salzburg
2001.01 - 2004.01
- Complete administrative organization SPA
- Development and Realization of SPA Programs and Brochures
- Marketing, Sales-Packages, SPA Events Organization
- Purchase Orders, Product Selection, Supplier Contacts
- Presentation of SPA Fairs and Congresses, Guest Relations
- Quality management, Training, SPA personal screening, (Earnings and salaries)
- SPA personal planning and organization, Inventory and Warehouse Products
- Sales and Training Cosmetic Line: QMS- Med cosmetics, St. Bart, Thalgo, Biosel, Cellcosmet, Ingrid Millet, Beauty Line, Fitline, Horstkirchberger, Haslauer
- Www.salzburgerhof.at
Hotel Management
Hotel SALZBURGERHOF
Zell am See, Salzburg
2000.01 - 2001.01
- Reception, Front office e Back office, Assistant Management
- SPA AWARD WINER-Best Spa Austria (5 Star Luxury)
Education
Hotel&Gastgewerbeassistent - Tourismus&Hotelmanagement
Hotelfachschule Obertrum-Salzburg
Salzburg, Austria 1997.01 - 2000.01
1er degré-Etudes pour l’Etranger - undefined
Université Cote d’Azur
Nice, France 1996.01 - 1997.01
HBLA - Mode und Bekleidungstechnik
HBLA
Wels, Austria 1988.01 - 1995.01
Corse - Management in Wellness Healthcare
Beauty Med Innsbruck
Innsbruck, Austria 2000.01 - 2001.01
Skills
- Spa operations
- Inspirational team leader
- Empathy towards clients
- Visionary and creative leadership
- Business management, Financial acumen
- Customer service excellence
- Marketing and promotions
- Quality standards enforcement, Organisational talent
- Project Management, Facility management
- Health and Safety Compliance
- Excellent Digital Skills: Book4 Time, TAC-Reservation Assistant Spa-Software, Reservation-Assistant
- Excellent knowledge of all application programs and MS-Office Package, Excel Word, Outlook PowerPoint, Photoshop, Google Drive, Internet Applications, Writing: WordPress, Social network: Instagram, Facebook, LinkedIn
LINGUE STRANIERE
-GERMAN: excellent, native speaker
-FRENCH: excellent, spoken and written
-ENGLISH: excellent, spoken and written
-ITALIAN: excellent, spoken and written
Publications
2025 WELLNESS CONFERENCE-Milan SPEAKER
Courses
- Roccofortehotels- Leadership Trainings Courses, Irene Forte Skincare
- Skinceuticals-Swiss Perfection,Cinq Mondes Beauty Rituals, Medical ATS Accademy
- Rome
- III + IV National Congress of the Italian Academy of Anti-Aging Medicine
- Course: Nutrition and Obesity (May 2008) Rome
- Course: Marketing in Spa and Aesthetic Medicine (May 2009) Rome
- Course: Science in Business-Business in Science (2016-2017) Rome
- Aromatherapy - Academy for Holistic Therapies (2022-2024)
Timeline
WELLNESS-CONFERENCE SPEAKER
WELLNESS HOSPITALITY
2025.12
SPA MANAGER
ROCCOFORTEHOTELS
2014.06 - 2026.04
SPA SUPERVISOR
ROCCOFORTEHOTELS
2013.11 - 2014.05
Wellness-Spa Receptionist
ROCCOFORTEHOTELS
2006.07 - 2013.10
Stage Management
Hotel Westin Excelsior
2006.02 - 2006.05
WELLNESS-SPA Consulting
Marriott Hotel
2005.01 - 2006.01
Starwood Hotels
2004.01
WELLNESS-SPA Consulting
Linea Nova-Medical Spa
2004.01 - 2006.01
Reception-Management Centro Benessere
Hotel DE RUSSIE
2004.01 - 2006.01
Wellness Management
Wellness-Schlössl-Hotel Salzburgerhof
2001.01 - 2004.01
Corse - Management in Wellness Healthcare
Beauty Med Innsbruck
2000.01 - 2001.01
Hotel Management
Hotel SALZBURGERHOF
2000.01 - 2001.01
Hotel&Gastgewerbeassistent - Tourismus&Hotelmanagement
Hotelfachschule Obertrum-Salzburg
1997.01 - 2000.01
1er degré-Etudes pour l’Etranger - undefined
Université Cote d’Azur
1996.01 - 1997.01
HBLA - Mode und Bekleidungstechnik
HBLA
1988.01 - 1995.01