CHRISTINE DELA TORRE VERDIDA

Cabin Crew

Fiumicino

Summary

Welcoming, personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Experience with Middle Eastern-based airlines as valued member of cabin crew.

Service-oriented professional Premium Class Flight Attendant in Qatar Airways for 5 years and 9 years in Saudia Airlines. Providing excellent services to the guests. Excellent history of using critical thinking and sound judgment to solve challenges. Personable and energetic with firm command of flight safety and regulations.

Work History

PREMIUM CLASS CABIN CREW

QATAR AIRWAYS

07.2014 - 09.2019

Boeings 777, B787; Airbus 350 (Q-Suite), 330, 320, 321, 319

FIRST CLASS FLIGHT ATTENDANT

SAUDI ARABIAN AIRLINES

08.2003 - 09.2012

Boeings 747, 777; Airbus 320, MD 90

Education

Bachelor of Science - Accountancy

Philippine School of Business Administration

Manila, Philippines

04.2002

Associate of Arts - Culinary Arts

Sorsogon States College

Sorsogon City, Philippines

1997

Skills

Interpersonal Communication
Leadership
Decision making
Emotional Intelligence
Strong commitment to teamwork
Team Motivation
Time Management

Customer Service
Adaptable and able to support in any changes that the management has implemented
Problem Solving
Exceeding Customer expectations
Hospitality Industry
Marketing
Language skills in English, Italian, Filipino and basic Arabic

Accomplishments

Training : WSET LEVEL 1 AWARD IN WINES (QCF)
Date : April 14, 2016
Venue : Presented for Examination by Qatar Airways, Doha, Qatar
Training : Premium Service Excellence Program
Date : December 20, 2015
Venue : Qatar Airways Tower 1, Doha, Qatar
Recognized as Employee of the Month for handling intense situations with poise and compassion.
Received commendation both from the customer and the company for exceptional performance on board.
Displayed a calm demeanor in the most intense situations, which helped boost morale of the entire crew and many passengers.
Took on additional crew responsibilities when other flight attendants were overwhelmed, which provided valuable on-the-job training in different roles.
Provided exceptional service to travelers and ensured that issues were resolved quickly, resulting in an above-average performance rating.
Mentored newly hired flight attendants in customer service and safety techniques, improving overall service quality by 100%.

Timeline